ブティック ホテル ラ カーサ ディ モルフェオ (Boutique Hotel La Casa di Morfeo)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

This hotel was not what I expected in that the photos on Expedia and on the hotel website were much nicer than in person. Also, there was air conditioning but the way it was set up did not make me feel the safest because the window had to remain open. (The AC was an individual standing unit that was plugged into an outlet. I could not close the window because it was so hot in Florence.) Additionally, the lights went out multiple times in the room on the first day because there were three items plugged into two separate outlets. The light switches, the area that you can turn on and off to reset the lights was in the room, so that was pressed a few times before the lights came back on. Lastly, there was construction going on (I believe in the building or very close by) that started so early in the morning (around 8am). The one other thing I will note is that the staff were very kind, but I do believe there were too many issues during the stay. Unfortunately, I will not stay here again.

The location was quiet but within walking distance of many sites and dining experiences.

This was a nice place to stay in Florence. Very walkable to all iconic attractions. Clean room. Staff was very helpful and nice. We wished the AC was working. Apparently they do not start using air conditioning until May. We did get too warm in our room. Other than that it was a very nice stay. Would recommend.

Great location and friendly staff

Anna was extremely helpful as well as cleaning staff Breakfast staff were amazing. Thank you for a wonderful stay

Overall, it was a poor experience. Most importantly, this property is misrepresented by Expedia as a hotel. It is NOT a hotel. It is a bed and breakfast experience at best. Several major issues experienced 1) there’s no safe. No ability to lock up passports and money and yet staff enter the room daily - despite setting up the electronic DND (do not disturb) setting. It was surprising in the first day and disturbing in the 2nd day as we purposefully attempted to stop staff from entering. The main issue is not staff … it is that they leave door wide open while cleaning room and anyone can enter while they are working in bathrooms etc. I walked by open door rooms myself that I could have easily entered and pilfered without anyone being aware. 2) There is 1 person working - who appears to be the same person manning desk and morning breakfast and cleaning. Not enough staff. 3) as this is a b& b and not a hotel that is properly staffed we experienced a terrible last day with children openly running up and down the hallways screaming and talking loudly with parents at 6:00 am. Zero respect from other patrons but most importantly no vigilance and no interception from staff. The desk is not manned during the evening and despite the noise continuing well into morning hours of 8 am - the one lady that worked said nothing to intercept and attempt to control the wayward family wreaking havoc for other patrons. Understaffed b&b with no security and poor management.

Great staff!!

We had great time at La Casa di Morfeo! It is such a cute hotel in a great area. The staff was very friendly and helpful.

We had a water leak from the ceiling, which was terrible. They were very apologetic, still it is unacceptable. It's not really a hotel, just a few rooms in the building rented out to tourists. The breakfast is not good. Location is ok, 15-20 minutes walk to main plazas and good restaurants.

Rooms are nice, bathrooms nice. Breakfast is a little lacking.