ホテル インディゴ ウィリアムズバーグ - ブルックリン by IHG (Hotel Indigo Williamsburg - Brooklyn by IHG)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The garage on site was safe, convenient and reasonable.

Great

Clean, roomy, good location

nice hotel in a good location. clean and modern rooms

The good points: The room ventilation was reasonably quiet. Linens and pillows were "quality" although bed was a bit too soft. The room felt clean. The outdoor pool and bar were very nice to hang out in but unfortunately short staffed. That is everywhere now. Parking very convenient. I would stay there again. The problems: The room refrigerator made a lot of noise. It was also empty as we were not provided with any complementary water bottles. The smooth tile floor in the shower was slippery and I was very concerned about my 90 year old mother taking her shower. There were no grab bars in the shower except the handle of the very large glass shower door which was vertical. For safety, even in non-handicap rooms, you should have a horizontal grab bar. Our towels were not refreshed by housekeeping and I had to call for them when we back from our excursion in the evening. I would be VERY happy to use my towels for more than one time, but you have to provide a way of hanging them so that they will dry by the next morning. Our bathroom, had plenty of space to put up hooks. I liked the lobby bar and the bartender was very pleasant and professional but a $30 vodka martini? I usually like to leave a tip for housekeeping every morning. Hotels used to provide stationary and a pen so I could specify why that money was being left out. You could at least leave an envelop so that the staff knows it is safe to take that money.

Great time, great staff , great hotel Amenities.

The hotel is beautiful, the rooms are big and nice—however if you're going to use the pool, it's a little brutal from a process perspective. The front desk staff was incredibly helpful and kind, but the person running entry to the pool was tough. The hotel's policy is that everyone whose name is on the room is permitted into the pool area plus one guest. There were four of us named on the room with one guest, and we booked the room specifically to spend the day at the pool. We called the hotel to confirm that this was fine, and that one of our headcount was a 7 year old child — we also confirmed again in person upon check-in that this was not a problem. I had no problem, walked into the pool area and got the last three chairs, however wasn't given any towels. Upon entry we were informed that kids are not allowed in the pool at all after 12 PM and then later were aggressively informed that kids actually were not allowed to be on the same floor as the pool after 1 PM, the staff luckily allowed us to stay and our 7 year old was extremely good about how weird and badly managed the communications were.

We paid in full before we arrived, only to be told an additional $375 USD was payable on arrival. On our departure $229 was retained for “amenity use”. (Internet, pool) We could not use the pool due to not even being able to take teenagers up there as they are not 21 and there is a bar in the area. Internet for $229? I could understand if an amount was retained for amenity use but it is unreasonable not to state this up front - particularly when it was such a large amount. When we phoned to query it they couldn’t explain or defend it. Definitely do not recommend.

Clean room, excellent location in Williamsburg.

no pool access on thursdays