ハッテン ホテル ムラカ (Hatten Hotel Melaka)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Property is very rundown, mouldy bathroom, broken furnitures, stained carpet, dirty bed. It ks in serious need of revamp

Though carparking is charged by the day with multiple entry, there was a double charge on one of the day. When query, the reception staff (guy) was kind of rude in clarifying details, he seem to be 'questioning'. Service staffs at breakfast was on the other hand very courteous. The place has lost its shine over the years.

Convenient location walkable to historical sites and shopping malls. The hotel is in need if a major refurbishment. The facilities wasn't great, the sauna and steam room was out of order. The pool was full of kids splashing around which was very noisy and crowded. Breakfast area was very busy had lots of choices if they refill the items also the quality isn't great. The room was spacious and comfortable. If you're looking for convenience and comfort this hotel suits the needs.

Convenient location.

A special thank to the Duty Manager Ms Lyncy for her helpful support during my stay! Although the Hotel might not be the best in Melaka, but the staff especially the Manager is one of the best compared to other 5 stars hotels! I will definitely come to stay again in the future!

There is not a pleasing smell around the lift and hotel lobby. Please do something about it.

Room state needs to upgrade. Bed linen and towel needs replacing.

They really need to speed up their check-in system. It took us almost an hour to check-in.

wonderful view over Malaca from the Skylounge. Good breakfast, good service

The location is good, central and near to bus pick up/drop off and near shopping malls. Meals are reasonably priced with discount for Seniors above 55, however staff may not check and will charge you normal adult rates without discount, something that needs improvements. Was charged at normal rates and when checked with front desk the next day, was asked back why I didn’t tell earlier, but I only knew about it after patronising the restaurant! Lol! Said will process refund to me but it’s been a week and there’s no news. Phone in the room was having a lot of static and after the technician “repaired”, quality was still the same, but didn’t want to waste more of our time on it, so ignored it, not something we needed all the time anyway. Had to remind 2-3 times to have my complimentary birthday cake served, finally was served with a small piece of cake on a huge tray, quite ironic but what can I say, it’s complimentary and it’s probably just their way of hospitality :)