ホテル 32 32 (Hotel 32 32)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Our experience was extremely disturbing and concerning. Upon entering our room, we were immediately overwhelmed by a powerful odor that smelled like a decaying carcass. The smell was so intense that you could taste it. It was difficult to breathe and impossible to ignore, making the room completely uninhabitable. After reporting the issue, a hotel employee acknowledged that staff were already aware of the odor problem and had not yet identified the source. Despite knowing about this ongoing issue, the hotel continued renting the room to guests. We were asked to wait while staff attempted to find us another room. After waiting an additional three hours, we were informed that no alternative accommodations were available, leaving us to find our own solution. Since our exposure to the room, we have experienced illness that we believe is related to the toxic conditions and overwhelming odor. What should have been a safe and comfortable stay instead became a serious health concern. To make matters worse, we were told that management had approved a full refund due to the circumstances. However, only a partial refund was ultimately issued, and the hotel refused to provide any written documentation regarding either the incident or the refund. The decision to rent a room with a known unresolved odor issue, the failure to provide alternate accommodations, and the failure to honor the promised refund demonstrate a troubling lack of accountability and concern for guest safety.

Staff is great, rooms are big with tons of space to spread out, but they're a little tired or worn out in places. Overall a great stay.

I have stayed here a 5 times with partner, and 4 times solo, always the same room, and I will most likely come back. Pros: The location is great, the prices are competitive for the area, the staff is very friendly, the patio furniture was updated in the past few years, excellent AC/Heat, mostly clean rooms, and the hotel is quiet. Cons: The mini fridge has worked poorly since my first solo stay in 2023, some outlets have stopped working, comically small pillows, and the curtains are near impossible to open/close. All minor things. Overall, the staff made my stay very comfortable and I can’t wait for my next visit!

I would never come back again false advertising

People at front desk were very helpful and nice. Location was perfect and The room was clean and property was nice. However, we got a room with a “pull out couch” and one of us planned to sleep on it… this is NOT a viable sleeping arrangement!!! You can not sleep on this. It is worn out and the most uncomfortable spot to lay on!!! Please do not be fooled by an “extra” sleeping spot. Your back and legs and hips will be extremely angry !!

great price, perfect location. Staff was helpful

My wife and I stayed at this hotel for four nights and were very disappointed with our experience. The photos used online appear to be heavily edited and did not accurately represent the condition of the hotel. The lobby and guest room looked significantly different from what was advertised. The refrigerator in our room was also problematic. The freezer compartment was completely frozen over, and the ice inside was dirty. We reported the issue, but it was never addressed during our stay. Another major issue was that there was only one small elevator serving a 17-floor hotel, resulting in frequent delays and inconvenience. The only ice machine was located on the roof. To access it, guests had to take the elevator to the top floor and then walk up another level into what appeared to be a maintenance area. The rooftop contained air-conditioning equipment, building materials, and other structures, making it seem unsafe and inappropriate for guest access. We were surprised that guests were expected to go there simply to get ice. My wife and I seriously considered leaving and finding another hotel, but because we had already paid for our stay, we decided to remain. This was our first experience using Hotels.com, and we expected the property to accurately reflect the listing. Unfortunately, our stay did not meet those expectations, and we left feeling disappointed and dissatisfied.

Great location, loved the gym access!

The kichen was short on most of stuff, the Hotel was too loud during the construction outside, the staff was unprofessional ,

very friendly staff who accommodated us and our luggage!!!