サヌール リゾート ワトゥジンバル (Sanur Resort Watujimbar)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Amazing Resort, staff were super friendly and helpful.

Our stay here was good, however, just a few things to note that others need to be aware of. You will struggle to get a pool lounger around the pool, our TV did not work in the room, (not that you go on holidays to watch TV, but we both got bali belly and stayed in our room for a day), asked for an extra room key, was told no. Also asked for a thinner pillow as the ones we had were too high to sleep on, was told they were sold out :( Staff were very helpful and friendly. Breakfast buffet was great. Pool was clean. Overall a nice place, close to restaurants, beach.

We stayed last year in an outward facing room and were not too happy. However, this year we booked a pool facing room, which we felt was more spacious, even if it wasn’t, and used the pool a lot more. Very happy with our stay.

The staff were friendly and helpful. We had an early check out and they provided a lite breakfast for us this was very helpful. This is a big hotel so lots of guests and very busy. The position of the hotel is great. Very central to most things in Sanur

Long walk to room, was lucky got a nice located room. Worn out deco and furniture. Seen crawling things getting in door gaps. Door slamming is common.

The accommodations and staff were great. We will definitely stay here again.

We loved the pool area , breakfast buffet was wonderful so many choices, rooms very clean and staff always helpful and polite. Will definitely stay there again.

The gym equipment felt unclean and appeared poorly maintained. Some machines were also quite noisy, suggesting possible mechanical wear. As for the room, while the building itself is older, it was generally well-cleaned and comfortable to stay in. The only disappointment was the pillows, which had an unpleasant odor.​​​​​​​​​​​​​​​​

We arrived for our 7 night stay to have only twin beds and no extra bed setup despite booking and paying for 3 adult people. They didn’t want to give us an extra bed, they wanted to give us sheets for my 15 year old 172cm son to sleep on the 1 metre in length day bed in the room. After many back and forths they eventually sent a spare bed. Just annoying that we paid for 3 people and common sense did not prevail we had to put our foot down and demand the extra bed we paid for. The staff at breakfast are very helpful and lovely, especially Dian and also Lestari in the spa, both an absolute asset to this hotel. Our room also had no door for the bathroom which was very weird and even though there is a door for the toilet you can hear everything and it’s also a tight squeeze and we are not big people. Pool area gets monitored very sporadically sometimes they move a towel and belongings if a person is gone for 30 or more mins other afternoons towels were left on beds and not moved despite pool staff being made aware and it being a very busy time around the pool. The water situation in the rooms is odd you are given a jug to fill up at water stations but they are not plugged in and the water is warm so not pleasant to drink. We just ended up buying from the minimarts which is what I think they are expecting you to do. We probably won’t stay again but would come back to see Lestari in the Spa and also say hello to Dian.

This is my 9th stay here! Love the location, the facilities, the breakfast (best in Bali - we rate it highly!) and most importantly the staff! Lintang is amazing! On our first visit back in 2018 with our young son, to this visit he was so good with our kids! My son was SO excited to see him! All the staff go above and beyond and that’s what keeps us coming back!