Avenue of the Arts Costa Mesa, a Tribute Portfolio Hotel

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The hotel itself was great. It smelled wonderful in the lobby. Parking was a bit of an issue at night as some people didn’t park well, but overall, it was worth it.

We booked this hotel for the 4 of July, and it was our first time staying here. We were able to check in about an hour early, which wasappreciated. After briefly dropping off our belongings in the room,we left for the beach and did not use the restroom at that time.When we returned around midnight, we were extremely disappointed by the lack of cleanliness. The toilet was visibly soiled,with urine present underneath the seat something that was clearly noticeable and should have been addressed during routine housekeeping.Given that we had been out all day, we had no choice but to use the restroom and prepare for the night, which made the situation even more uncomfortable and unsanitary.I went to the front desk to report the issue.The staff member was polite and kind; however, she informed me that there was nothing she could do at that time because housekeeping had already left.She advised me to speak with management in the morning.Unfortunatelywhen I followed up with management, the response was highly unprofessional and dismissive. There was no apology,no acknowledgment of the severity of the issue, and no effort to provide a resolution. I was simply told that they would notify the cleaning staff. This response was unacceptable, as it did nothing to address the fact that we were left in an unsanitary room with no supplies to clean the restroom.This experience made me think if lack of restroom cleaning was done,had me question the beds.was an very uncomfortable stay!!

It was beautiful and well maintained property. The room was very clean and the temperature was nice and cool. The only negative issue was the lock was broken and the key didn't work on the snack bar. We checked out very early and the staff was there to great us. We took our dog with us and you would never know that they were a dog friendly hotel. We will stay with them again next year.

Nice holtel good location near plenty of amenities

Great Staff! Aden at the front desk was especially helpful. I will stay again in the near future.

Clean room, friendly staff, beautiful lobby. Close proximity to everything, and easy access to the airport.

I liked the design of the place. The breakfast could expand on the menu, but it’s good quality.

Found a huge cockroach in our washroom! There was a key needed for the refrigerator which the front desk did not provide to us upon check-in. The water in the shower/tub was backed up and did not drain. I would not stay in this hotel again.

Loved it will come back!!

Had a great stay, staff was so friendly