ホリデイ・イン アルペンシア ピョンチャン スイーツ by IHG (Holiday Inn Alpensia Pyeongchang Suites by IHG)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Room was reasonable yet basic - decent size for family of 4 (2 adults and 2 teenage boys) and lovely space. Best to come here with a car so you can drive out and buy things back to cook yourself - meals are pricey at the Alpensia ski resort area. You get what you pay for and needs a good renovation before it’s ready for next years ski season! Lighting can improve in Block 301 also as it feels a little dated.

Very clean and spacious

Everything was great. The property lacks any charm and is a bit institutional feeling but the surrounds, snow and skiing was great.

Staff are brilliant! They assisted us with everything. Accommodation was average, definitely not 4 star like they advertised. The 3rd bedding was uncomfortable to state the least

Room was clean but dated, beds we're comfortable. Very small towels in the bathroom (unless they forgot to give us bath towels). Overall decent experience, not the nicest but super convenient to the slopes with decent food options in the village.

Beautiful views great stay Lots of snow ❄️

After a long day of skiing, we returned to the hotel and found a mysterious strand of a short and permed hair or what I can assume as a pubic hair stuck to the blanket. To spice things up further, we managed to find no less than 3 separate stains on the same blanket and we really didn’t want to guess the nature of these marks. Our 12 year old boy inquisitively asked “Did someone have sex here?”. We tried get our well-deserved rest, trying hard to not imagine who and what happened before our check-in. May our soul rest in peace.

me and my family had a very very bad experience, we booked two queen beds but only given one queen bed for 3 adults and 2 children. 3 other family members had to sleep on the floor with an inch thick matress.We asked them to change to another room with 2 queen beds as booked, we were told that they never have room with two queenbeds.We have to drag 4 big luggage and 4 small luggage by ourselves in the slippery snow ground with two young travellers. My daughter and her two young children age 4 & 7 was falling ill due to sleeping on an uncomfortable thin matress in a (-7degrees Celsius) temperature, suffering from sleepness night. no one come in to clean the rubbish., we have to clear the rubbish bin upon check out if not we have pay a heavy fine. upon checking out i was talking to the manager (Mr Kwan Yong Sam ) about the situation of our stay and our experience, he shows no mercy and refused to listen and said that Hotels.com booked for us a deluxe room with only one bed for 3 adutls only., i showed him the printed confirmation of 2 queen beds he said it means to bed rooms not 2 queen beds, he refused to understand and not interested to read or understand. He kept twisting his words to protect himselves. His was very rude and he spoke loudly and he was shouting at me. I have been in the travel industry for 25 years and this is the 1st time i lost my cool and he crated a scene and cause embarasement. Mr Kwan told me that this is Hotles.com mistake. Can some one explain.

Idéal location for skiing ,but old resort with limited f&b option. Also, bring your own bath towel, only hand towel provided

Good