ザ リーラ パレス ニュー デリー (The Leela Palace New Delhi)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

They are polite and couretous of reminding guests their hotel policy rather than offending them.

Great hospitality

We booked a fully paid five-night stay at The Leela Palace, reserving two rooms for our family after a long international journey. Unfortunately, our experience was disappointing from the very first night. A large wedding event resulted in loud music late into the night. I reported the disturbance at around 9:30 p.m., but no effective action was taken. The music continued until approximately 11:30 p.m., and the inadequate soundproofing made it impossible to rest. The following day, while our family was having a casual conversation inside one of our rooms, a staff member knocked and spoke rudely to my 66-year-old mother, asking us to lower our conversation. Rather than handling the situation courteously or offering to move both of our rooms to a quieter location for the remaining stay, the interaction left us feeling unwelcome. Services also fell short of expectations, room service was delayed, porter chaos, and the overall service was delayed. We checked out after just one night. The hotel refunded the remaining four nights, which we appreciated, but it did not make up for the disruption to our family meeting. We then moved to The Lodhi, where we stayed for 6 days and experienced exceptional hospitality, attentive service, and a peaceful atmosphere throughout. I would recommend The Lodhi over The Leela Palace. My suggestion to The Leela Palace is simple: when hosting large weddings or private events, ensure they do not compromise the experience of other guests

The hotel was amazing and staff went over and above to make sure the guests have a comfortable stay. Ideal central location, excellent breakfast with plenty of choices in Qube, great Qube team.Travel arrangements from Concierge were excellent and special appreciation to Dolly and team. Govind and Tej from travel team made sure everything right from airport pick up to final drop off was perfect. Lounge staff, Jamavar team and Reception desk team were very helpful.

Staff was excellent

Overall it was good and friendly staff

This is an exceptional hotel. It is beautifully maintained and the rooms are clean and spacious. The staff are amazing and accommodating. They go out of their way to make your stay perfect. If you are looking for a central, convenient and beautiful hotel this is it!

Best place ever

The hotel was absolutely impeccable. The staff was

Staff was rude