草津温泉 ホテルリゾート (KAMENOI HOTEL Kusatsu Resort)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

We had a wonderful stay. The dinner and breakfast were so delicious and spa facilities are clean and great.

good

The hotel is an old facility but you see how much care they have put in. I think I was put in a smoking room so the smell lingers.

The property is very old and the meals are mediocre . The staffs are very nice and very helpful. The atmosphere suits for those who like the vibe of age of poor Japan. The Onsen is good though the amenities inside the Onsen are poor.

Handy shuttle to town and bus station. Very good dinner and breakfast. Not much English but otherwise very helpful staff.

The staff were absolutely amazing. The hallway was very dingy not nice at all and the futon bed they put on the floor for me was horrible. Having said that, I have never slept on the floor so it was the first time for me. The resort Onsen was amazing.

The hotel staff was friendly and speaks English. They also have partnership with 2 hotels so when you get there, they allow you to go to the other hotel's hot spring and you can go there in car or their shuttle bus. They have a shared complimentary hair and face care in their public onsen. The bad side is we got a bad wifi signal but the experience was nice.

Staff were super nice and helpful

The hotel is very close to the center of town. They also offer transportation. The staff was super sweet and helpful and the room comfortable. You do sleep on the floor if you get a traditional Japanese room, but it was not bad. The hot springs are not tattoo friendly.

We loved it here. The resort is amazing. The room was a good size. The view was fantastic. Close to the Yubatake, Kusatsu Gate foot bath, restaurants, and markets. They have a free shuttle to the center of town, Yubatake. Also, a shuttle to the bus stop when you go back. Plus, the free big onsen is amazing. You can also use two other hotels' onsens, but Kusatsu Onsen Hotel Resort's is the biggest and nicest. They provide a yukata for use while you're there, which is nice if you want to take pictures outside in a yukata. The staff are all super friendly and nice. We loved this place.