アウルム フィレンツェ (Aurum Firenze)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Room very small, no chairs inside, ants everywhere, including the breakfast area. Quadruple room has a double bed and a single bed, apparently this was the biggest room in the hotel. We book for 4 people ( 2 adults and 2 children 12 and 16 and they had to squeeze in a single bed.

The hotel is in a great location in terms of the train station, however the neighbourhood and a street that the hotel is located on is very sketchy. There were no good authentic Italian restaurants or cafes near by. There was often a weird lingering smell in the room and the wifi never worked for us once during our entire stay. The hotel is still walking distance to all the main attractions in just a short 10 or 15 minutes. The room was modern and basic, and we really liked the extra security measures like the front door to the hotel locking and and the door to the elevator and stairs locking as well which can only be unlocked with the room key.

Chambre plus étroite, mais propre. Staff sympa. Notre douche coulait dans la salle de bain et le jet traversait le haut de la porte. Nous n’avons pas aimé le petit buffet déjeuner, manque de fraîcheur (pain/croissant). Cependant, une belle vue pour le petit déjeuner.

Staff was very helpful. Also allows leaving luggage after check out which provides more time to walk around Florence before our scheduled departure time. Continental breakfast was simple but it is sufficient. We also had to leave early one day for a guided tour and they give out breakfast bags. The place was very close to the central train station, mercato centrale and all the important sights in Florence. Only thing to improve would be maintenance of room. Some things in room were broken like the closet door. Toilet bowl was also too high even for 5'7". I was on my tippy toes when seated. If you only need a place to sleep, best bang for your buck with breakfast included and proximity to places.

it was clean good property

The front staff were great, my issue was with their corporate office. O had originally booked 2 nights, 2 rooms for 4 people. I realized I had made an error the next day. I should have have booked 3 nights, 2 rooms, for 4 people. I canceled and rebooked. As a novice traveller I did not realize this apparently was not the way to fix my error. I tried to get a refund for the original booking, and had to go through expedia. Expedia said the hotel would not answer their multiple attempts to contact. I ended paying double for 2 nights and lost $800. Lesson learned the hard way.

Breakfast was good and AC was good

The stay was convenient.

Very close to touristy spots

Good location. Minutes to train station. Room has mold. But acceptable otherwise. There is AC which is a life saver. The rooftop breakfast is mid.