ザ クレイブン ホテル (The Craven Hotel)

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Room was dirty, hair in shower, broken toilet roll holder. Blinds were not great so very light from 5am Room is very hot Room is very small but this is ok £5 per hour for early check in, we just wanted to leave our bags there and would have done it behind reception if we were allowed but had to pay £10 to do this 10am check out is early

Do not stay here. Worst place I've ever slept. The rooms are not as advertised, the pictures are all AI or stolen. Room was full of mould, damp, tap falling off, shower didn't drain, no amenities, a pubic hair on the bed, could touch either side of the room with outstretched arms and the window was held open with a bit of wood. Only positive was the location to Hyde park. But avoid at all costs!!

One of the dirtiest, not well looked after places ever stayed. Many things were broken and rooms in general been dirty including beddings. Person workingon reception was great and well helpful which was massive positive, but hotel in general need a lot improved and better cleaning team, also a lot of fixing.

My wife and daughter stayed there last night, it was disgusting, filthy, only benefit was location.

rubish

Would NOT recommend to anyone. Tiny room with screws sticking out of the wall at the eye level where the picture once was, dare you slip coming out of the shower. Health & safety nightmare. Zero ventilation. The window did not connect to outside, instead it was opening into another inside room with sealed skylights on the sunny side, basically a greenhouse. I stayed in the heatwave so it was a night from hell. No kettle or tea/coffee - this is a lie. The only good thing about the hotel is its location, but I’d opt out for the pod in the central London next time, surely cleaner, safer and more climate controlled.

Staff were great, but the building could do with a little TLC. It's fine for a night or two of your on a budget I guess.

Very dirty

The location of the hotel was great, but that’s where it stops. The shower had mold all over the ceiling and walls, one of the beds was falling apart. The tv didn’t have a remote and I went down to grab a replacement I did this twice and still couldn’t get a working replacement. There is a Thai restaurant downstairs where the owner screams at people so if you need to keep the window open to regulate the temperature of the room you will be kept up. They advertise that you can drop you luggage off early before check in for free. When we got there we were told we had to pay per bag.

* Toilet is not flushing properly, I reported it to the front desk. Initially they offer to move to a different room to stay for the night, but we have to come back to the old room as they say they fully booked. I said that's absurd & annoying as why we have to come back to a defective toilet. Front desk came to check the toilet & confirmed the problem, then came back after 30 minutes, thinking he'll come with equipments but he just tried to clean the toilet. If my husband & I didn't suggest to try with rubber toilet drain plunger he wouldn't get it. He did try to use it but it was still no success. I asked if we can just get a refund as it is cumbersome for us, he didn't answer. Instead, he asked us to stay for the night & we will be moved to a new room the following day. In the meantime, we'll have to use the front desk toilet downstairs, which is very inconvenient. * Aside from the room is so small, there is no air-conditioner or even a fan so we have difficulty getting some sleep. And we are put in a room in which is close to the road so there's a lot of traffic noises & boisterous bystanders in the middle of the night. Thus we didn't have good sleep on our 1st night. I sent a complaint to Expedia. The following day they sent plumber to fix the toilet bit still unsuccesful. Then they move us to another room, this time with working toilet & far from the road, but still no fan. They should invest in air-cons or at least a fan in each room esp. during summertime.