アレヌラ スイーツ (Arenula Suites)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The building is private access with codes to get through to the suites and the main entrance courtyard is beautiful. The suites themselves are a little

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Checking in to this location was confusing. We waited for about 20 minutes outside until we finally saw the hotel staff/receptionist. She kept saying going "Go to Scala 2 Floor 3", which was impossible if the large outer door is locked and closed. We were unable to access the building. She seemed irritated that we didn't get the memo. They need to be clear about opening the front door and letting people in. The room smelled a bit like a wet rag but generally seemed fine. There were some inconsistencies with their signage and information they provide in the room about the wifi (it has a different name, but same password) and the sign to "Do Not Disturb" was unavailable. We messaged Flaminia that we did not want to be disturbed or have anyone clean our room. She messaged okay and to turn off the AC (which is a weird request for guests, but I guess they're trying to save energy). She said she would bring a Do Not Disturb sign for us, but it never came. When we returned to the room, we noticed that someone had entered the room and left a note on the table stating to leave 24 Euros to cover hotel fees in cash upon checkout. I did not like this violation of privacy at all and felt very uncomfortable for the remainder of our stay.

Great location Good new windows to keep all noise out Safe Friendly staff Easy access to public transport

Great location. Pretty easy in and out. Room had a dank smell. The bed was super lumpy and used a top sheet instead of a fitted one. The power went out a couple times at night. The shower drain would back up, and the water was cold in the evenings for a shower. Not filthy but didn’t feel clean. It was ok.

Great location and value for your money just follow the check in step by step instructions and you should have no problems. The front desk has limited business hours but you can always get assistance through the what’s app text. I recommend the property a mix of old Rome with a modern flare

Aila was fantastic. Room was so quaint. Lovely hotel.

The hotel is in a great location. Check in is not great. They get mad if you don’t follow the directions but the directions are not good. They needed to tell us a bit more info and it may have been easier. The young girl was more irritated by us because we had no idea what she ment. For anyone else there’s a huge wooden door that has a code then when you go through there are four options of where to go now having been here is makes sense. Once you know which scala you are in then you have to use the elevator to get to which ever floor, then once on your floor you guess at which door is the entrance to the floor as ther are not marked. There is a code for the door then you enter and find your room. Ya it would be fine if they explained it better. Not just that there are two doors and two codes.no resection except in one of the scalas so it’s inconvenient you lug suitcases and end up in the wrong wing. It’s fine other wise. Good location to wal around.

The courtyard atrium was such an unexpected surprise. The very quaint old school wooden elevator should be an attraction by itself. The location is very good - easy walking distance all around and its nice to be near the river.

Lovely stay at this property for us Our room was great but unfortunately our friends room had problems with the toilet and shower and a terrible smell. Excellent walk ability and king sized beds were a bonus!