ホテル ファラ マラケシュ (Kennedy Hospitality Resort)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Après une très mauvaise expérience dans un autre établissement, nous avons trouvé cet hôtel et ce fut un vrai soulagement. Hôtel très propre, personnel exceptionnellement accueillant, souriant et toujours prêt à aider. Nous nous sommes sentis les bienvenus dès notre arrivée. Mes enfants ont adoré leur séjour et ne voulaient plus repartir ! Merci à toute l'équipe pour votre professionnalisme et votre gentillesse. Nous reviendrons avec grand plaisir et recommandons cet hôtel à 100 %.

Good

Bel accueil du personnel, mais un entretien des bangalow est nécessaire. Climatisation, salle de bain etc.

Before arrival, I sent messages through the platform to arrange the transfer advertised by the hotel. No response. On arrival, the receptionist (night staff who wears glasses) was dismissive, saying they were “not the right team”, the messages had “nothing to do with them”, and offered no apology. The hotel is dated. Our room smelled stale, the air conditioning barely worked (room changed), and there was hair in the bathroom. We also had to keep requesting basic items like towels, shower gel, a kettle and an iron. The unsecured Wi-Fi wouldn’t connect to our phones. The biggest concern was that our children sleeping on the sofa beds were repeatedly bitten overnight. One child had over 20 bites, while the rest of us were also bitten. Trying to avoid making a fuss, I simply asked reception for blankets to cover the sofa beds. The same receptionist (from check in) said they had other beds available, but there would be an extra charge. I repeatedly tried to explain that the issue wasn’t wanting a better bed—it was that the children were being bitten. Instead of showing concern, he argued, refused to listen, refused to give his name, and hung up while I was still speaking. He had an opportunity to help prevent further bites but chose not to. Housekeeping was not timely and towels were removed without replacements for hours. However, Fatima from housekeeping was kind, professional and a credit to the hotel. The pool, breakfast and breakfast staff were also good.

The room very clean ,staff very helpful, breakfast plenty of choices The bar is ok needs entertainment Very pleased with the hotel

Un hôtel bien dans l'ensemble. Les commodités sont très agréables (petit-déjeuner, piscine, salle de sport, bar). Les chambres sont standards, rien de plus. Le rapport qualité-prix est adéquat. Le personnel est aimable. Le petit-déjeuner style buffet est copieux et délicieux.

Everything was good I m going to come back

Everting is good. Except WiFi very slow

Rooms are basic but clean. The WiFi does not work. A little run down. Has issue with checking in and the room we booked was not the room we was given, made to feel like requesting the right room was a massive inconvenience. The outside area is great! Nice pool and seating. Food is poor but close enough to other restaurants

Ok place.