ヒルトン フィレンツェ メトロポール ホテル (DoubleTree by Hilton Florence Metropole)

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The hotel was easy to reach by taxi from the airport , staff welcoming when we arrived fairly late at night. Gave my daughter some cookies which were very welcome. The room was very clean and comfortable. The only thing that let it down was the blunt male member of bar staff when I went to get a drink late on. Shuttle driver to get the tram into Florence central was helpful and polite though. We had room service for breakfast which was delivered on time and plentiful

Loved this hotel very clean . Staff very helpful.

This hotel is not located right by the main attractions in the old part of Florence. Fortunately, it offers a shuttle that takes guests to the nearest tram station. From there, at the cost (as of June 2026) of 1.70 euros, one can get to the old part of town in about 15 minutes. If one should want to get back to the hotel before 10 p.m., then it is possible to arrange the shuttle to come pick you up at the same tram station. Alas, my wife and I stayed just one night before flying out and we could not explore if there are any fabulous restaurants in its vicinity.

The front desk staff was helpful. This hotel seems to have a lot of groups that can keep the elevators busy creating long wait times. Our room service breakfast order was never picked up thus breakfast never arrived. Good bed. No airport shuttle but taxis readily available.

Excellent hotel, well appointed rooms. Very courteous and helpful staff! This hotel is away from city centre. The hotel does offer free shuttle service to the nearest tram station through the day. The trams run every 10 minutes to city center. The hotel has a good fitness ce ter, breakfast buffet and hot spa pool! Giovanni and Samuel the chauffeurs for the shuttle were extremely pleasant and hospitable! All in all - a good stay!

Great hotel which is clean and in a good location between the airport and city centre.

Clean room, location is far from main attractions but they have a shuttle/van service and drop you at the tram station which it’s a good deal.

Rooms were clean. Hotel was also great. Restaurant manager/ server seemed a bit arrogant and the food (dinner) was terrible. Hotel is in an unpleasant area and we were advised not to walk arou nd the area. No local shops or restaurants. The tram stop also seems to attract unsavoury characters and as a whole felt unsafe..

Nice hotel

Did not like it