ヒルトン ガーデン フェニックス テンペ、ユニバーシティ リサーチ パーク (Hilton Garden Phoenix Tempe, University Research Park)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Helpful Staff

Excelent in everything we always will be back and we will choose this hotels all the time

Between the sanitary issues, the exhaust fumes in the room, and the indifferent attitude from the staff, this was a highly disappointing experience. I expect a much higher standard from the Hilton brand and this hotel and staff are absolutely poor.

had a wonderful experience staying at this hotel. What truly stood out was the exceptional friendliness and professionalism of the staff. A special thank you to the night shift gentleman, who was incredibly welcoming, attentive, and helpful throughout my stay. It made a big difference arriving late and being greeted with such a positive attitude. I would also like to recognize the lady working in the breakfast/buffet area. She was warm, kind, and very customer service oriented—making sure everything was well stocked and that guests felt comfortable and taken care of. It’s clear that this hotel values great service, and the team truly reflects that. I appreciate the effort and care, and I would definitely stay here again. Highly recommended!

Pool was not as clean as I’ve seen in other Hiltons, I.e. lots of debris but mostly leaves and tree limbs;. specially the hot tub (very visibly dirty after a night of lots of kids playing in it, maybe it’s not but it looked like pee). I couldn’t get myself to go in. So I just used the main pool. Our room was excellent but that air conditioner sounded like a freight truck every time it came alive - woke me up a couple of times during the night…so loud). Everything else was excellent!

I did not care for this property. The beds were uncomfortable, there was no mention of having to pay for parking, and paying 15 dollars apiece for cereal breakfast was just ridiculous

Too much noise - bed keeps shaking

Friendly staff, very quiet room, easy to navigate inside hotel. Getting to the location was a little difficult via my gps but once there the property was nice.

Normally Hilton’s are okay, but this stay was an exception. I was greeted to a bathroom that smelled like someone had had horrible diarrhea, and when I went to wash my hands the soap bottle was empty. Not exactly a great start. Then I went to bed looking forward to sleeping in only to have the alarm clock wake me up at 5:45am. Then there’s the parking. You have to use a QR code. As soon as I stepped out to get the license plate number so I could validate my car there was already a warning on my car. Then after validation I got a warning the morning I checked out. Seriously, people. When I went to checkout I saw nothing for digital checkout, and there was nobody at the desk. When somebody finally did show up they didn’t even ask how my stay was. Not great, and I won’t be staying here, again

Overall it was a clan hotel and mostly quiet. The complains I have are the parking fee and the lack of towels at the pool.