グランド ハイアット 杭州 (Grand Hyatt Hangzhou)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

lots of amazing carts selling crafts and food, being close to West lake is a plus too.

The room is big, the staff is very helpful. The breakfast is excellent.

The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly.

The lake view was very nice ! Staff members were helpful and friendly. The breakfast buffet was one of the best I had ever had!

A stay at the Grand Hyatt Hangzhou is defined by its breathtaking position on West Lake, where the views alone make it unforgettable. Waking to the stillness of the water from your room is pure magic. The rooms are spacious and beautifully appointed, with a sense of understated opulence and thoughtful design. The Grand Club is a standout, offering exceptional service, generous amenities, and a serene space to unwind throughout the day, the only distraction is the children that often accompany parents which is maybe not such a consideration for others paying to upgrade to Club. Our room came with a comfortable bed and excellent linen and towels, which is important to me. With its elegant interiors and unbeatable location just steps from lakeside walks, dining, and shopping, it’s the perfect blend of luxury, comfort, and convenience and so glad we booked the stay.

Excellent lake view and good breakfast

This hotel is tops. Loved the location, the breakfast, the service and the rooms. 5 Stars.

There were shut stain in the toilet bowl when we check in. The room was also not ready by 3pm.

Great customer oriented service!

Great location! Excellent service!