ハイアット リージェンシー ケルン (Hyatt Regency Cologne)

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Came to Cologne for an event so was not at hotel much. Started with an excellent 90 minute massage and then use the spa facilities. Hot tub was a bit cool for my liking but otherwise it was awesome. Beds are super comfortable and housekeeping are very efficient. Happy I chose the Regency Club floor. Breakfast was also very good and they catered to Gluten-Free.

The hotel is a bit outdated. Excellent location but way overpriced for what you get. Staff was amazing. Hotel was very clean.

was simply perfect

Great location. A short walk from the Dom just across the bridge.

The location for the conference centre is perfect

Great location with the sunsets

Everything was very nice. Very good breakfast.

Dear Hyatt Regency Köln Guest Relations Team, I am writing to formally express my dissatisfaction regarding an experience I encountered during my recent stay at your property in Cologne, Germany. Despite the restaurants on-site appearing to have available capacity on the evening in question, I was unfortunately unable to secure a dining reservation at either of the two hotel restaurants. As a result, I was compelled to leave the hotel premises and travel into the city centre in order to dine — an inconvenience that I had not anticipated, nor considered necessary given the facilities advertised as part of the guest experience. This situation had a significant impact on the overall enjoyment of my stay. As my evening was spent travelling to and from the city centre for dinner, I was subsequently unable to make use of the hotel's leisure facilities, including the swimming pool and spa areas, which I had very much looked forward to. I trust that this matter will be taken seriously and reviewed accordingly. I would welcome the opportunity to discuss this further and to understand what measures might be put in place to prevent similar inconveniences for future guests. Thank you for your time and attention. I look forward to your response. Yours sincerely,

Spacious and clean room with good facilities. Staff were welcoming and helpful. Good choice of food at breakfast.

Poor Staff Service and food