オーシャン ドリーム カンクン、グルホテル (Ocean Dream Cancun by GuruHotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Everything is at walking distance. No need to rent a car. Uber is cheap getting around to restaurants outside of walking limits. Beach is clean and transparant! 🏝️

viejas las instalaciones

The room was great, the staff were very friendly and helpful. We got to see turtles come up and lay eggs on the beach. Karina from mts was great. We had a blast, thank you.

The hotel was really nice. We chose the ocean view and it was amazing waking up to the ocean. We went during the sargassum season so there was a lot on the beach. Overall it was a nice clean hotel and everyone was very helpful.

Staff was friendly, especially the staff at the entrance security booth. We liked the proximity to convenience stores and commercial area with the restaurants and other activities within walking distance. Rooms were spacious and clean; housekeeping was satisfactory. The tourist desk was excellently managed, and we availed ourselves of activities and recommendations it had to offer. This was the best part of our stay. Overall great experience at this hotel.

Todo bien

The traveling agent company that they have inside their hotel to help schedule or buy tickets for the Coco bongo club and adventures/ attractions is a scam, I bought tickets to go to the Coco bongo and the next day got a call and a lady came up to me stating they had to cancel our tickets because it’s a private event but when we walked in front of the club and they were trying to get us to buy tickets to go in, it’s been two weeks and still have not received a refund. $200 GONE!!!!!!

Amenities and their policy was bad. As they have every room setup for 2 person mentioned in Expedia and during my booking I only mentioned my name. They charged me $40/night cause I didn’t mention my wife name. It was ridiculous.

Ocean Dream Hotel! Not dreamy! Look elsewhere!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! The property is very dated, and they're fighting a losing battle with the maintenance. Some roaches in the bedroom sink area. Peeling paint and many things in the room were poorly patched. In the common areas things were a bit better. The worst part was the house keeping - virtually non-existent. Bed sheets were stained (bleached clean but stained) - finally changed after 3 requests. Used glasses and cups were not removed from the room. No room coffee or water after day 1 - super. Dining area food and drink was also expensive. They're squeezing every penny out of this property; at your expense. I'd camp on the beach before I'd stay here again.........................

The hotel was very clean.