ポサーダ ヴィエナ ホテル (Hotel Benedicta)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The hotel was going through a remodeling phase which added to a bad experience. The room was not properly clean when I checked-in, in addition to strong oder of paint in the room. That same night in the adjacent room, a full on festivity took place that went on until 4am. The staff did not intervene to control the disruption from room 117. To make things worse, the ceiling in the restroom collapsed, there was dry wall and peices of cement were scattered throughout the restroom. The smell of paint was extremely intense that it caused nausea and headaches. I reported the incident to the hotel staff. I was eventually moved to a much smaller room. I am very disappointed that at no point did the management team extend an apology or tried to rectified the situation. I do not recommend this establishment.

If you want helpful staff, clean rooms, decent shower pressure, or a quiet night’s sleep, do not stay here. Our family stayed 6 nights, and a quick cosmetic facelift couldn't hide the rock-hard beds, lumpy pillows, and relentless noise from nearby bars. Two incidents proved that management completely lacks accountability: We returned one evening to find the kitchen areas of both our rooms flooded. The front desk clerk handed me a squeegee and one towel, expecting us to clean it up. When I pushed back and asked for bathroom towels, he refused, saying "that’s not what they’re for." He was entirely indifferent to the water destroying their own floors. Unbelievable. Two nights later, we were kept awake at 12:15 AM by blasting polka music from the conference area. The clerk, Sebastian, told us there was nothing they could do because it was a private party. When I asked how we were supposed to sleep in a hotel hosting the noise, he just repeated that his hands were tied. This place has an excellent location, but the shocking lack of hospitality makes it a hard pass. Avoid at all costs.

Do not stay here if you want helpful staff, a clean room, screens on your windows, decent shower pressure, dry floors, or a quiet night's sleep. I stayed with my family for 6 nights. Every night, noise from nearby bars kept us. The hotel is dated - fresh paint and a new countertop don't make up for hard beds, lumpy pillows, and loud laminate flooring. Two incidents stood out: We returned one evening to find flooding in the kitchen area of both rooms. The front desk clerk handed me a squeegee and one towel and expected us to clean it up ourselves. When I pushed back, he shrugged. I asked for bathroom towels - he said that's not what they're for. I reminded him the floor damage would cost far more than laundering two towels. He said he couldn't help. Unbelievable. Two nights later we came back to polka music blasting from a conference area at 12:15 AM. The clerk, Sebastian, told us there was nothing they could do — - it was a private party. I said, it's a private party in your hotel - how are we supposed to sleep? Same answer: nothing we can do. This place has one thing going for it - its location. Avoid at all costs.

Would not recommend. There was a group of 8 of us, 2 brothers and my nephew along with there wife's. We rented at same time and same price. Myself and my wife got an old, ugly, run down room with no safe or fridge. They got new remodeled rooms. After complaining they gave us another room. Yet it was smaller than the ones the others got. I would be very careful renting here. Maybe once they remodel and fix all the rooms it will be better. But for us, never going back. It was not worth it.

Okay stay which suited our needs. Not impeccably clean, but clean enough. Bit of sewerage smell in bathroom coming from the drains/toilet. Comfy beds. Helpful and friendly enough staff.

Staff was helpful

Excelente servicio

While the area where is hotel is located was good, safe and had plenty of restaurants near by-this hotel leaves a lot to be desired. No a/c and the ceiling fan did not work very good. It had two speeds, one super fast which almost sounded like it was about to take flight. And the other at a very slow spin rate. Elevator did not work until my final day there.

1st time in Mexico city. Booked this hotel 4 hours b4 we landed. Great pick, great area. Would stay again and again. Staff was friendly and hotel was clean and safe

Rooms are old and tired, but the bed linen is clean and staff friendly. The steak restaurant attached to the place is a gem. Location is great and if the price is competitive- I would recommend!