ホテルインペリアルリフォーマ (Hotel Imperial Reforma)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The room smelled like dirty carpet and/or mouse drippings. The carpet had visible stains and burnt marks shaped like an iron. The toilet leaked water when flushing (hoping it was clean water) . When I reserved the hotel I was told that continental breakfast was included. However, the continental breakfast was the most disappointing of all. We were given coffee, a simple sandwich (bread, a slice of cheese and ham) a tiny piece of lettuce and mayo and a tiny bowl of fruit was included. My niece does not like coffee and was not given water or an option of another drink when we asked for it… The lobby was charming, overall staff were friendly.

Hotel is located in a high construction zone, be aware it is very difficult to sleep

Just gorgeous, no more

The staff are friendly and help how they can, but I would say the overall room comfort wasn’t there. The air conditioning barely works, the road noise is super loud in all the rooms, and they provide nothing to prevent all the mosquitos in the rooms.

Clean property, friendly staff, very comfortable stay.

Room was fine only that the ac didn’t work and had to use a fan other than that staff was really friendly and nice

El hotel es un edificio antiguo con valor histórico, incluso incluido en los tours de la ciudad como parte de su cultura. Sin embargo, no es accesible para adultos mayores, ya que la entrada cuenta con escaleras para llegar al lobby, y para el área de desayuno es necesario bajar aún más escaleras. El personal fue amable durante toda la estancia. En cuanto a la habitación, la temperatura no se puede regular de manera individual, por lo que resultó bastante fría. La ubicación es conveniente, ya que el autobús turístico pasa prácticamente al lado del hotel.

Amazing experience !

Location is the best attribute of this hotel. After that and the decent included breakfast (not Mexican), there’s a lot to be improved. The condition of the rooms is a pity. For such a good location, they could invest in updating and maintaining this property’s rooms. Apart from old and mostly non functioning, electric system is a hazard. No hand towel and never got it even after asking for it. No more pillows available either. A/C is as old as the hotel and never warmed up (apart from making a loud noise). Price was interesting for the area, but comes with a price. The 3 stars they get are because of its location. This hotel somewhere else would get 1.

This is an old-fashioned hotel with no modern amenities such as USB ports, a refrigerator, or a strong Wi-Fi signal. It looks reasonably convenient overall, but it can get noisy if your room is close to the street. The bathroom has a tub that is difficult to access and inconvenient for anyone with limited mobility. Only two bath towels were provided, and they were hard, old, and rough. Even though I asked the reception to change them, I kept receiving towels of the same quality. No hand towels or a bathmat were included. The continental breakfast consists of a small cup of coffee, a sandwich, and four pieces of fruit. I tried it once, but it’s better to get breakfast elsewhere. I visit Mexico City frequently and have never experienced limits on towels or on continental breakfast portions that are counted.