フローラ バイ クロスローズ ホテル (Flora by Crossroads Hotel)

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Noisy People at the same level.. Hôtel poorly soundproofed

First of all, the staff in this hotel are sensational. They are truly fantastic, always happy to help, conversate and will go out of there way to help. Also the area isn't central but it is near the station (9 mins walk max) and has access to stores, food and barbers (some of these are open till late). However, the hotel it self is not very well maintained, clear or nice. There was mould all over the toilet and bathroom, nasty marks everywhere and hair. It was not the 3 star I expect. I would go as far as to call parts of it disgusting.

Very unclean. Sheets were stained and mould everywhere. Staff were friendly and helpful and managed to get a refund on the room which was great and we immediately went elsewhere. Wouldn't recommend staying here, does not look at all like the pictures.

The room and feels old and tired. The bedsheets got stain and the toilet ventilation was poor and the sockets 2out 3 is loose and not function well.

Frustrating when a hotel simply doesn’t have hot water. Even for 5 minutes. It’s away from the action but the price is good.

Staff was extremely nice. Always patient, helpful and very nice to all of us. However, the most important part (room) did not reach of expectations. The first room had an AC that didn't work at all, so we had to change room. The AC in the second one worked but it was quite weak and took a lot of time to cool down the room. The staff was nice enough to provide us a second electronic room key so we could leave it in the slot and keep the room cool while we were out. We appreciated that. The worse part was the shower. The drain was totally clogged and the water pressure was very low. The showers were clearly not maintained. The garbage can was dirty and the general condition of the washroom just bad. They also need to clean the windows or elevator area a bit (there are traces of dirt and fingerprints everywhere)

Amazing central location for an affordable price. Located right across Eko Rimba which I recommend for the canopy walk, and only a 2min walk away from Dang Wangi LRT station which opens up all of KL for the walking adventurer.

They didn’t clean our room during our stay

Good location. Advertised as having airport transfer. But never responded to any emails. Had to take a taxi and was told when we got there they don't do airport transport. Room was good but needs a small table and hair conditioner just too small. In afternoon could not cool down the room. It was worse when leaving as you have to takeout the card so air conditioner shuts off so room is even hotter when you return.

As a Housekeeping Supervisor myself I couldn’t find myself staying there as managements has done nothing to ensure cleanliness in the rooms. Room condition was bed dusty , mouldy and unhygienic and I can definitely spot it all when I enter. Bedsheets looks like it hasn’t been washed, Pillow has terrible smell dust is visible everywhere and the bathroom mirror has fingerprints and sink is full of hairs. Staff is helpful to accommodate me to another room but I’m not having any of it as I have booked in Oasia Suites instead. I do not recommend staying here as refund will not be available and the cancellation policy for a hotel like this is a joke.