ザ ラックス & ザ コロニー, KLCC (The Colony and Luxe, KLCC by Canopy Lives, Five Senses)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Swimming pool with the best city night view. The room is clean and comfy. Staff at the reception counter was very efficient during the check in process.

Overall experience was awesome and smooth, starting from checking in process and towards entering the unit. All was just nice. Glad to see that they are improving on all aspect of the unit which gives us the guests a memorable experience. thank you so much.

The accommodation was clean and comfortable, and I loved the view! The staff were also very friendly and helpful.

Clean and tidy room, easy check in process

Fantastic accommodation, definitely recommend it. The check-in was quick and easy, making the whole experience very pleasant.

Good for family.

Good experience. Checking in was super smooth.good room. The corridors are dirty which supposed to be taken care of the building maintenance people which not from the Five Sense parties. Need to address to the buiding management.

One of the worst bookings I've made on Hotels.com. On the confirmation received it says counter is open from 10am to 9pm. There is NO COUNTER for this property. Check in is at 3pm which is normal for most properties, but there is NO ONE available on hand to let you know. Just a security guard at a kiosk, asking me to call my agent which I've booked with. The phone number listed on this property is wrong as well, it re-directs to Germany. The entire lobby of this property smells like rubbish, and it doesn't go away. After that whole check-in fiasco, the check-out was equally bad. I told the check-in staff that I was leaving at 10-ish in the morning (knowing there isn't a counter for this property at the lobby). I texted them in advance for checkout, no response. I headed down, no one there of course. I ended up waiting for 30 minutes for one of their staff to wake up, take a shower, then come down and looked at me with a grumpy face. No "I'm sorry" at all. I would definitely never ever stay at any "Five Senses" Malaysia property ever again, neither should anyone as there are so many competitive and better places out there.

Wifi wasn't good and strangely only worked on my phone and didn't show at all on laptop. Messaged them a few times about it and they didn't reply at all. .had other communication issues before check in too, language barrier and misunderstandings, not ideal. Elevators were terrible. 2 out of 4 working and they went straight past the floor often and didn't stop. Took a very long time to enter and exit

Terrible location, terrible communication, terrible signage and checkin process. Do not book here.