ホリデイ・イン マラカ IHG ホテル (Holiday Inn Melaka by IHG)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Hotel was very crowded and service took awhile, but overall not too bad

One of the worst hotel experience I've ever had. upon arriving to the hotel I was given the wrong room (booked a double and was given a single room). When checking with the reception I was told the hotel was fully booked and they don't have any double rooms available. I contacted Hotels.com customer support and they were not able to reach the hotel to sort the room problem. The room was clean but very small with a small single bed and a shower that is guaranteed to flood the bathroom every time you use it. Also, the room was on the ground floor near the lifts which meant I was constantly hearing the noises and dings from the lifts and the people using them. Breakfast and the room service dinner were ok. Furthermore, when I was checking out I was told I had to pay for the room again as the receptionist claimed they haven't received the payment details from Hotels.com. Again, Hotels.com CS couldn't reach the hotel to sort this out and I had to pay again and request a refund for the original payment which luckily Hotels.com got sorted.

Everybody was amazing. One of the best stay ever. I came in with my kids and wife and felt at home. Truly exceptional staff.

Hotel staff were very helpful and front desk was prompt on our request. Nice Gym and swimming pool. Great location, near Mahkota shopping centre and Jonker street, highly recommended.

Goods

Clean room and service upon check-in was smooth and proffessional. Was guided to lounge as room was being ready. Baggage arrive soon after check in. Concierge very helpful .

Location is good. There is a shuttle going to attractions around the hotel. Short walk to a street that is full of Asam pedas. Staff was helpful and cheerful.

Room very good & clean. EXCEPT receptionist were not professionals enough.. they were impolite to us.

The basement parking is safe but note that they close after 11:00pm for security reasons. So if you drive and have to return late then open car park on L1 in front of the Lobby is the only option. The rooms facing the city is good enough unless you want sea view which I booked. The Club Lounge should have ice and more selection of soda. There were only 2 cans of Classic Coke, Sprite, Ginger Ale. The crackers were excellent. We didn’t get the chance to have full meals as we couldn’t make it during the times when food were available.

Room was clean and large, staff were helpful, friendly and accommodating. It’s close enough to walk to the heritage areas and jonker walk in approx 10-15 mins and then escape back to peace and quiet away from bustle and traffic. When I had a wait between check out and my bus departure, staff generously offered me 2 extra hours use of my room for free without even asking for it. The pool is clean and peaceful, although there were no umbrellas or shade which would have been nice to sit back and read a book after a swim.