ザ パインズ マラッカ (The Pines Melaka)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Na

Did not try

Location beside the river. Nice pool

The room is very big..clean and comfortable, just the shower heater a bit not ok.. water not hot at all. Overall is good…

Clean comfortable room

plenty of space in the room, friendly staff

The toilet flush was not working properly. Only half flush button can be used not the full flush button. The refridgerator was not cold at all.

Liked the location, nice walk along river to city centre. Room very clean, staff very helpful Would stay again.

Lovely pool with a view of the town and the hotel was next to the river so great to have that walkway there. Good off street parking also.

The reason I gave 3 stars, we arrived 1 1/2 hours before 3 pm check in. The room was not ready as they need to clean the room and we understand this. We booked two Junior Suite rooms. The front desk lady check us in without the room keys and took our mobile number to call us when the rooms is ready. We went for lunch, waited at the lobby still no call until we asked if the room is ready. the front desk forgot to call us though the rooms is ready. My room is cleaned, spacious but the telephone is not workings and connected to the wall! We want to book Encore show for 5.30 pm but we cant call the Front desk and I call the main line which I spent 45 minutes only answering machine. Its really disappointing because the hotel is good, the location is great but because the service its give bad rating to the hotel. As for breakfast buffet, i when down at 9.15 am, i can see the head chef checking the buffet breakfast but i am not sure what is the purpose of him there? He can see the roti canai bowl is empty which i have to ask him about it and it took 30 minutes to get a refill and Mr Hakimi was nice to check on the refills and sent some to my table! the fish ball and the fish cake for the noodles soup area is empty, no bowls for the soup until me and other guests call for it. No bowls for yogurt. The head chef job is to make sure the food is refills and the bowls and the dishes is there. Need to improve on guest service. I would stay here again and hope to see improvements.