ラディソン ブル イベリア ホテル、トビリシ (Radisson Blu Iveria Hotel, Tbilisi)

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Super

Title: Avoid Laundry Services—Destroyed a Designer Item and Refused Liability Review: I recently checked out of the Radisson Blu Iveria Hotel in Tbilisi, and I am deeply disappointed by the catastrophic failure of their laundry service and the subsequent lack of management accountability. I entrusted high-end luxury garments (including Loro Piana and Zegna pieces) to the hotel laundry. Despite the explicit manufacturer care labels stating "Dry Clean Only / Hand Wash Cold," the staff completely disregarded the instructions. They dunked the items in hot water, causing extreme shrinkage, permanently destroying a Zegna top of the line piece and rendering the clothing unusable. When I contacted the management team, they completely dodged their legal and professional responsibility. Instead of offering an upscale service recovery, they hid behind a bureaucratic internal policy—claiming garments must be inspected within 24 hours of delivery and before checkout. Structural heat and water damage to premium fibers are hidden defects; guests cannot see structural shrinkage when garments are returned neatly folded or wrapped in plastic. For a property claiming to offer a premium experience, destroying personal guest property through operational negligence and then using a policy loophole to escape liability is unacceptable. I have escalated this file directly to Radisson Corporate (ccare@radissonhotels.com) and am pursuing a dispute through my credit card issuer. I

Very

Very nice hotel, restaurant, breakfast and ambiance. Casino only one live poker cash table though

Good

U

The staff is very helpfull and smiling all the time, the pool is amazing.. the view frok the room is very nice ..and the asian restaurant serves great food

The room was clean and the hotel was very comfortable. The only annoying thing was the ever present odour of cigarette smoke in the lobby

Clean room, great service, great location - right in the middle of everything. Two restaurants on premises.

Poor service at the restaurant Very unfriendly pre-authorizastion system Restaurant calling you in the middle of the night because the initial deposit is not sufficient STAY AWAY