ザ ビルトモア ホテル トビリシ (The Biltmore Hotel Tbilisi)

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The hotel is located on one of the main streets of Tbilisi. It's a luxurous 5 star property, the rooms are clean, the staff is helpful and the breakfast is great with exceptional variety of dishes. However, there was no fridge in our room, and it's an inconvenience. Also, I think that the bar opening at 12 AM is a bit too extreme.

Great location

Best view of the city and location. I would highly recommend it.

Super ambience Helpful staff Delicious food

Very nice hotel, excellent breakfast.godd reception staff

Beginning the review with the area that needs the hotel’s most urgent attention: customer service. For a property of this scale and international profile, the service was surprisingly inconsistent. Many staff members appeared disengaged, often offering no greeting, no acknowledgment, and no willingness to assist. This wasn’t about their English; it was the absence of even a polite smile, a simple “hello,” or an attempt to clarify a question. I’m familiar with the more reserved service style common in parts of Eastern Europe and the Caucasus, where hospitality tends to be understated compared to Western Europe or the U.S. A calm, neutral approach is perfectly fine but what we experienced fell noticeably below that standard.For example, during the 6-8 pm lounge service, we were the only guests present, yet received no interaction at all from the attendant. No greeting, no check‑in, no acknowledgment, just silent placement of items when requested. At other times, staff walked by without eye contact or a nod. Even at check‑in, receptionists remained on their phones and continued their conversation with each other as we approached.

Perfect view and helpful stuff

Room clean not good

Staff was mediocre. Hotel reeked of smoke.

Clean room, great service