ダブルツリー バイ ヒルトン サン アントニオ ダウンタウン (DoubleTree by Hilton San Antonio Downtown)

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The amenities they advertise do not exist. There was no room service/in-room dining. The coffee shop/Starbucks advertised daily hours of 6:30-11am. Only one time in 4 days was it actually open. Check-in process took 2 1/2 hours. The elevators were so rickety, all passengers joked that we may not survive this elevator ride, and crossed our fingers not to die. The in-house restaurant states specific hours they are open until, except they’re not. The bar’s last call is actually 8:45pm, not 10pm as told by front desk staff upon check-in. I have a Double Tree near me in Illinois that is super nice and has much higher standards than this place. I assumed all Double Tree hotels were held to the same standard. They’re not. Save your money and find a LaQuinta Inn or something.

Great food, cleanliness, and customer service

Good service

Everything was great for our mini getaway

Very comfortable and quite. My only complain is the hours of operation for the bar and Starbucks. Would be nice if Starbucks is also open on Sunday....some of us drink coffee everyday, even Sunday! As far as the bar, weekends are late nights and the bar closes before 11??????

Staff were courteous and helpful. Room was clean. Park was good.

Shuttle bus was very convenient, Jose # 2 was very professional, front desk staff were very helpful.

Parking….had to pay for parking.

Worst hotel EVER!!!! Hotel was booked by accident… Contacted the hotel the same day and explained the situation… HOTEL REFUSED TO REFUND…

Clean room, the staff was very sweet and helped on anything we had questions about! parking is great, the fee really isn’t much plus the elevators help so you don’t have to walk much!