グランド ハイアット ワシントン (Grand Hyatt Washington)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The light in the bathroom is on a fixed/non-adjustable timer (around 8 minutes) and will turn off in the middle of your shower, unless you're really fast. The bathroom also has poor ventelation.

Location is very convenient. It situates on the top of Metro Center station. Facility looks beautiful. My room was very spacious. However, my room was a connected room and the insulation is not very good. So, I heard voices of my neighbors that was very disturbing. I requested to change my room to another non-connected room, but I could not get one and had to spend 3 nights in that room. Power-outlet attached to bedside desks were lose and I was not able to push my charger fully. It is not just a convenience issue but also the safety/fire hazard issue that any hotel should watch out for and get all fixed immediately. Two bedside desks had the same problem. This may be the indication that this high-end hotel is not paying the attention to its basic maintenance and details very much. My toilet bowl tank valve was not functioning and water continued to flow to a tank although the tank was full. Another maintenance issue. I was able to fix this is issue by myself by adjusting a little screw. Yes. It is as simple as that, but the hotel did not notice the issue and fixed it before I check in.

Hi

The porch outside Starbucks had an unbearable smell, terriuble!

Good

nasty staff

We will stay here every time we come to DC. The location is perfect, the staff are amazing and amenities can’t be beat! We didn’t have a single need that they didn’t have or help us get. The most kind and considerate people you could ever meet. We were given directions, advice, recommendations and just general conversation every single time we walked through the hotel lobby or went to the club. If I could have brought them home with me I would have. Do not miss the chance to stay here and experience this amazing place and these amazing people. They deserve an entire building of awards for the huge successful business they have. They put the heart into our trip!

ok

Great size rooms and great location.

The room was very clean and the lobby was inviting. It was convenient that the hotel was so accessible from the Metro.