マクタン セブ ビーチ コンド (Mactan Cebu Beach Condo)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The unit was very well furnished & decorated. The view of the pool & ocean were very relaxing. The building however, needs exterminator services. The lobby has several mosquitos, and there were several roaches in the kitchen area. Conversations can be heard in the hallway as well as music from the street, so if you need a soundproof unit, look elsewhere. The pool area is huge! Likely 2.5 times an olympic pool in length. The fitness center has enough of the basics to get in a good session. The biggest problem is check-in. Communication between the concierge, security, the agent & the property owner is nearly non-existant. I arrived at 1:30p for an early check-in & didn't get into a unit until 4:30p. I was offered a unit change due to issues with the wifi and didn't get into the next unit until 7:30p. After all of the wait time, the wifi was still horrible. The agent was very apologetic, but that didn't make up for the lost time.

I need my money be refunded. The cuando I booked was not available anymore. They told me when Im was getting to check in the property it's not available because the owner they are not own it anymore. I can't contact the host/ owner of they said property. I need to get my refund, and she need to take it down her condo property in Expedia website.

Well arrived and was asked the next morning for a deposit.. wish i had time to check condo before handing over.. no cutlery to eat greasy plate washing machine not working.. 3 days to get cutlery, took over a week to replace washing machine with another faulty one. I had bad tummy problems and needed the washing machine but could only use it once as the door would not open. Due to feeling unwell I needed the washer. But I was so fed up keep asking I left it. I did leave a few marks on the sheets which could not be helped.. They charged me some of deposit even though the marks would wash out. Never again would I use a Condo managed by EJB. So slow in putting things right.. They also told me the washing machine was only for long term residents. I have stayed in other condos here and always could use the washer.. The beach before was free to use for residents with a pass no longer the case you have to pay for the beach. The shower was also leaky going all over the floor which was also very slippy. Wont be back with EJB again.

Won’t be back. Concierge not helpful. Unit not as described. Air on dripping on floor, no hot water, loose floor tiles, cockroaches on counter. Gross.

Such a fantastic home away from home

Expedia さんにもコメントしたいのですが、まず設備が写真と違いました。 写真にあったプールは隣のホテルのものでした。 壁が剥がれていたり、前の方のゴミは残っていたり、コンロは壊れていたり、部屋は埃だらけだったり、そもそも人が泊まるレベルの施設ではありませんでした。 娘が部屋に入ってから泣き止まなくやってしまい、あえなくホテルを変更しました。

Everything was good. The room came with lots of extras like plenty of towels, dishes, soaps and everything. We had a good time there. It's too bad that the pool was closed on mondays though.

We liked the property amenities, and close proximity to stores and restaurants. Regarding the room, hot water lasted about 3 minutes, and the shower needs a curtain as the floor outside of it gets dangerously wet and slippery!

Check in was not expecting us and the room offered was terribke so we had to switch. No customer service, no cleaning, you had to ask permission to use the pool and only had 2 hours in a set window, the beach was via a hotel you gad to get a permission slip from and was being concreted over - all in all i woukd NEVER stay here again and it spoilt my entire visit to Cebu!

The building had no name on display. Front desk security could not even confirm the location. I got there after midnight (of July 5th as a result of multiple airline delays), they had no record of my reservation. After an hour or so of confusion, and me standing in a lobby with my suitcase, a pregnant lady took my info and then led me to a room (Cluster 1 – 14 L). I was provided no room key. The room contained no bathroom supplies such as soap to take a shower. It also did not have a shower curtain. The door to the balcony did not lock and the balcony from the nearby room was so close that a person could easily move from one balcony to the next. That made me concerned for my safety. After it got late, I finally laid on the bed and collapsed as it had be a very long day. The next morning, when I still didn’t hear anything or any update after 10AM, I got my bag and went downstairs and found the desk and let them know I was leaving. I did see the same pregnant lady again and I informed her that I wasn’t able to take a shower there and I still was not provided a key. I called a taxi and went to another hotel and stayed there for the remainder of my 1st Philippines trip. After my trip, I tried multiple times to dispute the full charge conceding that I would pay for one night. I tried with the credit card company and with Expedia to resolve the situation but to no avail, I was charged for the entire 5 nights because of the Condo even after providing detail info/photos.