ノボテル プーケット シティ プキースラ ホテル (Novotel Phuket City Phokeethra Hotel)

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Relatively speaking, for hotels by Old Downtown Phuket the Novotel Hotel is very nice. The staff is professional and very friendly. The reception area is beautiful and impressive. The room was nice and the sleeping area was clean. The bathroom wasn’t properly stocked with paper products. The balcony was dusty and there were bird droppings along the banister. But the view from our balcony was amazing!! All-in-all it was a very very nice stay.

Great hotel in a good location

Nice hotel with rooftop bar/restaurant. Wide variety at breakfast. Very friendly staff. My 10th floor room facing the front was a bit noisy from traffic and from the bar across the street.

Excellent value for money. Rooms were big, the breakfast was incredible and the view from the rooftop bar was amazing. I stayed in 6 different hotels during my 4 weeks tour of Thailand and this was by far the best. 2 for 1 cocktails whilst watching the sunset from the rooftop was amazing. Phuket Town was also superb.

The staff were super welcoming. The breakfast inclusive was awesome for value and the hotel was close to where we needed to be

I liked pool, Breakfast was very good i enjoyed and Staff was very friendly kind.

Loved hotel

Although the hotel has a nice presentation, friendly staff and average clean rooms, it was disappointing in a number of items. On 4 occasssions we returned to our rooms after 4pm and the rooms had not been made, it became that late on each occassion, we advised them not to bother. The restraunt was very dissapointing, we had our first meal there on our second night, it was average at best, we decided to give it another chance on our second last night, it was disgraceful. I complained about the quality of the food, which i rearly do, the head chef came out to appologise and admitted the food was reheat. Its probably not surprising there didnt seem to be many evening patrons. Although the hotel has most services around it, there is no easy transport to the major Phuket attractions. Taxi's are extremely rare, there is no courtesy bus from the hotel, staff advised there was a street bus, waited in the street for over 1hr, the bus drove straight past dispite 4 of us trying to wave it down at the allocated pick up zone.

Staff

The Novotel Phuket offers the perfect balance of comfort and exceptional hospitality. The staff were polite, attentive, and accommodating, granting us a complimentary early check-in that made our arrival so much smoother. The facilities are great—especially the spa and the rooftop views—but it’s the location that adds real convenience, with a 7-Eleven and currency exchange just steps away. A perfect choice for travelers who want 5-star service without the stiffness of a luxury resort.