ロータサマ・ハノイ・ホテル (Lotusama Hanoi Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Friendly staff. Good location.

Very good location and great staff

Very friendly staff and very convenient spot. Almost everything was walking distance and if you don’t want to walk you can use their uber service called Grab. It’s super affordable. Great shops and entertainment nearby. The hotel is very clean and they have 24/7 staff which was nice. Check-in can be any time but it’s best to also let them know if you have a late flight in. Check out time is 12pm but if you want to explore before your flight they will hold your luggage for you until you are ready. They provide laundry service if need be and free breakfast.

Room was very small and had a strong odour, the bathroom was full of mould and initially didn’t drain at all, the drainage was resolved on request but water still pooled in the bathroom. The room had no natural light and every little ventilation. The mattress had collapsed on one side and the sheets had stains.

We love staying at the Lotusama hotel, the breakfast is the best of all hotels we have stayed, the staff are lovely and location is excellent, a home away from home

Location was great. Although we didn't get the room we booked the lovely staff worked hard to make amends. Our stay at the hotel and the area was excellent.

We loved the friendly staff at this hotel, Chloe from reception was the stand out who went out of her way to make us feel so welcome. I’d also like to mention the chef who was incredibly friendly and makes the best omelette.😍

Staffs are very friendly and helpful!

Nice little hotel with a great breakfast. Plenty of nice cafes and street food options nearby. The best part however is the staff, lovely, dedicated and attentive people who make you feel at home.

Good hotel for the price. The rooms were smaller than expected. especially if you have big suitcases there isn't much space for storage. we didn't get a room with a view so it felt claustrophobic. the window was just a wall. which I guess was expected. other wise the room service, facility, food, reception service was great. The staff was quite helpful when it comes to helping us plan our excursions