エピック タワー スイス-ベルレジデンス ハノイ (Epic Tower Swiss-Belresidences Hanoi)

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굿입니다 굿이예요 맘에들어요 다음에 떠 갈거야

빠른 체크인과 시간 친절한 직원 깨끗한숙소 그러나 조식은 부족함이 있었습니다

전반적으로 만족했습니다. 직원중에는 kenny가 인상적이었습니다.

love to stay here

Special thanks to Valeria and Tu for making our stay excellent. Very very nice hotel and amenities and very good reception service.

Good hotel clean room, just there is no desk for work in the room

Its so convenient location and also quiet place for enjoyment

I recently had the pleasure of staying at Epic Tower Swiss-Belresidences in Hanoi, and it was truly a remarkable experience. The excellent service provided by the staff made my stay unforgettable. From the moment I arrived, they were attentive and eager to assist with any request, making me feel valued as a guest. The rooms are cozy and well-appointed, featuring modern amenities that ensure comfort. The design is both stylish and functional, creating a welcoming atmosphere. Most importantly, the staff deserves special mention; their friendliness and professionalism set this hotel apart. They went above and beyond to ensure my needs were met, making my stay not just enjoyable but memorable. I highly recommend Epic Tower Swiss-Belresidences for anyone visiting Hanoi!

It was ok. Duc Dung went above and beyond to help me get to sapa. I appreciate his support. Pool had algae and hover growth in its overflow catch...along with arachnids. Pretty gross.

Check in was good. We was greeted warmly, told that despite our short stay we should make the most of the facilities and informed of the pool and gym opening times, he even helped us when the keys were not working, and helped us find a shop when the restaurant was shut. Issues came on check out, we checked out on time. We asked if we can use the pool and gym as we had a later bus (less than 5 mins away, hence us booking this hotel) we were told yes of course but the pool was shut for the next few hours as it’s raining. Less than 5 minutes later we were informed as we were checked out we cannot use any of the facilities. I asked why not, and what policy of a 5 star hotel is that, the manager then informed us this is a perfectly normal hotel policy. I’m not sure I agree? The property was practically empty, (half the rooms still have builders in) so I’m really not sure why. Also it’s a 5 star hotel, I’m not sure I’ve seen any comparable hotels say we cannot. The manager went on to say if we paid we can use them. He did say as a good gesture we can use the toilets for free as a good gesture, and that this is all you “could expect on the day of check out from any other 5 star hotel. 5 minutes later he said we are allowed to use the facilities free of charge but at this point the visit had a sour taste. Insisted the policies are clear on the website, that when you check out you aren’t allowed to use facilities