リヤド ツァラ (Riad Tzarra)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

They were so kind and very helpful we enjoyed our stay!

Prior to arrival, for 1 month staff refused to answer phone calls, respond to emails thru 2 of their official email addresses, nor respond to communication sent via expedia.com thru which I booked hotel. On arrival, found my room in disrepair. The hot water faucet was non-functioning, the shower hot water faucet was broken & would not turn off -had to call staff to turn off shower every time I used it. The shower gel container dispenser was broken. The air conditioner in room barely worked, had to leave the door open to let hot air out. Staff attendant Anouar & riad owner Hussein do not respect customer privacy. After requesting directly to Hussein that we did not want my room disturbed, he refused to tell me he planned to send a repair technician into my room to repair the shower, nor did he notify me anyone came into my room after I returned. I found out only after notifying manager when I discovered my personal belongings were disturbed. When u leave premises, secure ur personal belongings! Assume staff members will come into your room without notifying u & despite your request to not be disturbed. Lastly when we checked out, Hussein tried to scam me out of money by making me pay TWICE for the hotel room! I showed him I paid the full amount through expedia.com + my bank statement & was only was required to pay city taxes upon arrival. He still insisted I pay $366 euros for "properties taxes." AVOID this riad!

Riad Tzarra was an amazing place to stay in Marrakech. In a secret alley, with a lovely rooftop. Very nice, calm, beautifully decorated. Excellent staff.

Riad Tzarra is a lovely place to stay albeit as with many Marrakech Riads is no longer a home but one of a few commercially owned premises. This slightly taints the experience as the manager runs between different properties and the staff although warm and friendly speak little English in his absence. The position is good but the call to prayer will wake you every morning, the nearest mosque being just metres away. Normal expensive transfers to the airport are available at 20 Euros, again it’s a hotel more than a home but for the negatives it does the job.

The staff were really fantastic and friendly, serving a good breakfast for us on the terrace, and arranging transfers and helping us navigate the medina. We also enjoyed the hammam which a great way to start our trip