スイス ホテル アパートメンツ インターラーケン (Swiss Hotel Apartments-Interlaken)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

The concierge Lucas was maybe the best part of it all. We got the 2 bedroom suite. It was huge and the aircons worked well enough (rare in Europe.

Location was excellent & was perfect for our needs.

very convenient location and nice apartment. good for family with multiple kids. will love to come again

The reception staff was exceptional. They were knowledgeable about the area, fluent in multiple languages and really helpful with information and assistance supplying us for our weekend stay. Apartment was clean, roomy and had everything we needed to stay in or go out (including much needed Nespresso and umbrellas). Everything is very walkable from the location. Was made to feel like a special guest.

Fabulous location! It is just a short walk to Interlaken Ost station, making it so easy to visit Jungfraujoch, Grindelwald, and Lauterbrunnen. There is also a Coop supermarket right across the street. ​The apartment is huge, very clean, and has a separate laundry room. The beds are extremely comfortable and the amenities are complete. We especially appreciated the bidets and Qibla direction, which are very helpful for Muslim travelers. ​Highly recommended for anyone exploring the Jungfrau region!

the room was huge, very nice, and had a really nice view of the alps. the staff was very friendly and the amenities were free. I definitely recommend. The hotel was right next to train station as well so it made it really convenient especially if you are tired from snowboarding/skiing all day

The property was great and the location is near the train station. Also the service from the people that received you is one of the best! The apartment we rent was big, clean and confortable

Location near train station you will not need to use the car. Staff are great

What a beautiful and homey place to stay while in Interlaken. It was steps away from a grocery store and the train station but also very walkable to the river and restaurants. Staff was incredibly friendly and helpful!