We were traveling with 6 people and reserved 2 suites. We were put in the conference area in rooms that were clearly more for business purposes. The A/C was barely functional in one suite (it was in the 90s F/high 30s C during our stay so the room was hot. We requested service—the A/C was never fixed. The other suite smelled like sewage. They tried to fix it but couldn’t. My kids couldn’t use their shower. The breakfast had many spoiled foods and we saw mice running around. The TVs didn’t all work and they had no options for streaming. The neighborhood was not great but it was close to the train station and buses. The staff, however, was so solicitous, friendly, and interactive. They wanted to help us but seemed unable to fix the problems. All of the front desk staff were so nice and understanding. Overall, our stay was unpleasant and I would not recommend this property to others.
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