Incheon Airport Private Escort Service & Fast Track Service

Confirmation

• You'll get confirmation within 24 hours. If you don't receive a confirmation email, reach out to our customer support.

Eligibility

• Children aged 0-4 can join this activity free of charge provided they will not occupy separate seats

Additional information

• Fast Track service is only available to eligible passengers. Please contact us at the email or number below to check your eligibility before booking
• E-mail: service@bestturnaround.com

✅ FAQ.

Q1. What is included in the ICN Airport Private Escort Service?

A1. The service includes personalized meet & greet, assistance with check-in, security, immigration, baggage handling, and real-time updates throughout the process. Depending on the service type, support is available for VIPs, passengers with reduced mobility (wheelchair users), and unaccompanied minors.

Q2. Is Fast Track service available for all passengers?

A2. Fast Track service is available only to eligible passengers. Please check your eligibility before booking.

Q3. How far in advance do I need to book the service?

A3. Reservations must be confirmed at least 24 hours before the desired service time.

Q4. What are the service hours?

A4. The service is available for both arrivals and departures, with support starting from 3 hours before the scheduled departure or from the actual arrival time. (A 50% surcharge applies for services between 22:00 and 06:00)

Q5. Is the service wheelchair accessible?

A5. Yes, the service is fully accessible for wheelchair users. A dedicated escort service is available for passengers with reduced mobility.

Q6. Can unaccompanied minors use this service?

A6. Yes, there is a dedicated escort service for children traveling alone, including assistance from check-in to the boarding gate and real-time updates to guardians.

Q7. What is the cancellation policy?

A7. Free cancellation is available up to 24 hours before the scheduled date of service.

Q8. How will I find my escort at the airport?

A8. Your escort will be waiting at the designated meeting point holding a welcome sign with your name.

Q9. What happens if my flight is delayed?

A9. The service will adjust to your actual flight schedule (ETD/ETA) at no extra cost, except for late-night surcharges if applicable.

Q10. What if I do not show up at the scheduled time?

A10. If you fail to arrive at the agreed time, the service will be considered a no-show and will not be refundable.

Q11. How do I use my voucher?

A11. Present your mobile or printed voucher to the staff at the meeting point, or follow any instructions provided for voucher exchange.

Q12. Who can I contact for further questions?

A12. For any additional inquiries, please contact customer support.