Unzen Azumaen

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Immaculate rooms, extremely helpful staff and amazing views from the private baths. The dinner and breakfast were excellent and I highly recommend both.

Staff are very nice and polite. Lobby is beautiful.

Very nice place, amazing food, very friendly service.

The hotel is actually old but staff are great hospitality and

The toilet bidet and the room light was not working. The staff offered a room change but we had already unpacked so we declined. But we did not expect the aircon was also not working and we opened one of the windows for fresh air but the noise from the rain heating the roofs made it worse! Did they give us the worst room? Overall, we did not sleep well at all.

Very comfortable hotel with good lake view from the room.

Services were perfect. I got everything that I expected from Japanese Ryokan during the stay. Employees were passionate, and dedicated to their job. Highly recommended for your Onsen trip.

The lake view is very nice. The meals are fancy but average taste. If there were an outdoor onsen, it would be perfect!

Hotel way overcharged is for dinner. For 8800 yen, we were given food that’s worth about one third the price in a cold, function room that’s most uncondicive. Onsen was probably one of the worst we’ve been. No amenities provided except for basic shampoo, conditioner n body shampoo . Staff is ok . But we felt really cheated about dinner. Absolutely zero value for money. Only thing I can compliment is the bed and comforter. The rest of the room is lousy.

The special room we were given was lovely. But the food was unsatisfactory and not worth the high price we paid. The dining room was like a store room.