LiVEMAX RESORT KAWAJI

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This place is completely run down. Pictures do an amazing job at deceiving you. After 10 days in Japan, we met the first rude Japanese person. Our room had a cockroach in it, and smelled like mildew. After I showed her a video, She provided me a can of roach spray and said, “I give you medicine to take care of butterfly ok”. One guest had his dog pee on the carpet directly in front of the entry way.

We accidentally booked a Smoking room and when we got to our room it was absolutely disgusting. The sheets were dirty and had stains on them, and the room was unbearably stinky. My wife has asthma so we needed to change rooms. When we asked the front desk if we could switch to a non-smoking room, they claimed the hotel was full and that was impossible. The parking lot was empty and it was very obviously not full, but they insisted we used some spray on the smoking room as a solution.. I explained that didn’t work for us and we are happy to pay more if needed to switch to a non-smoking room. The women at the front desk was trying really hard to be accommodating, but was answering to a man in the back room who refused to come out and speak with us. After almost an hour of back and forth, they simply switched us to a non-smoking room, which was all we needed in the first place. We felt very disrespected and it was truly horrible customer service. The non-smoking room was slightly better, but the onsens at the hotel were disgusting and the whole hotel smelled like an old motel. We ended up leaving and going to another hotel for our third night rather than staying there. The river view from the room was nice, but that’s about it. I would highly recommend going to a different hotel in the area.

This property

This property should be knocked down. Long story short who is the filthiest place I’ve ever been to and I’ve been to a lot of places around the world will not recommend.

This place is falling apart at the seams. The property is old and musty with bugs. The food was passable but it’s one of very few choices in the area. The onsen bath takes literally hours to fill (8-10 inches per hour) and the location is so remote it takes several trains which run once an hour at most. Staff are lovely but avoid this place!!

Booked this property for private onsen, emailed them to get information and no ine got back, on arrival no sayna and no private onsen and no reason given, room was very nice but hotel is dated and needs a good clean

the building is in bad shape, badly needs to be overhauled, but being a bubble investement it's too big thus unlikely to ever earn a corresponding income. The public outside baths are refreshing but again the inside connected facilities require repair. The onsen water i apprreciated.

While it's very reasonably priced, this place is not well connected in terms of public transportation, and is very tired and old. Better to stay in Nikko town if time is a constraint.

The staff were friendly and tried their best to speak English- the food was good. The view from the room was good. In places the property condition was not good. 1. In my room at the bottom of the window had many dead insects. 2 In one of the spas on the walls the paint seemed to have gone black in places. And in the outside spa there was a blue sheet up to cover a broken balcony floor and fence. The fence was broken, and there was a rope up to stop people going near the fence. 3 just outside the breakfast room there were some buckets down to catch the water coming from the ceiling- There was also a white sheet up. 4 after having breakfast I made my way out of the breakfast room and noticed that the room adjacent to the corridor, the tiles on the ceiling were hanging down broken and tattered. 5 The carpets were stained in many places. It was not cheap to stay at this well known hotel chain and I didn’t expect the property to be in this kind of degraded condition. This property is part of a well known hotel chain in Japan and I am wondering why the property has not been refurbished or some of the issues rectified. One of the hotels spas is a really pleasant onsen and the hotel rooms have nice views and the area is real nice, despite the property’s degradation I enjoyed my time there. I hope that someone from Livemax head office sees this and decides to set aside the monies to fix their issues.

Nice hotel in Kawaji area, mountain view, fresh air and birds are singing in the morning.