Centara Mirage Resort Mui Ne

A csillagbesorolások a Klooknak az ingatlan információiról (például a szolgáltatások és a létesítmények) szóló áttekintésén alapulnak, és csak tájékoztató jellegűek.

I booked 2 - bedroom for my family of 9 adults & 3 children. When checking in I was charged an additional fee because one of the child 13, which is considered as an adult. The Villa was relatively clean, until i found a cockroach in my master bedroom. It was alive and well, we managed to get it out of the room. Much to my dismay, when i woke up the next morning there was another dead cockroach on the floor, just a few feet away from my luggage. We also saw a dead cockroach floating in the pool! I now need to get my clothes properly cleansed / dry clean when I get home. Also get my luggage’s properly sterilize to make sure it’s not carrying any cockroach eggs! It took 2 hours for someone to come, their solution was to remove the cockroach. No other alternatives were provided. Besides the cockroach, when we were relaxing in our Villa private pool, stray cats would enter our house or sit on the outdoor furniture! They were skinny, and starving! Of course my kids wants to feed them, and try to pet them! Doing what kids will do! Luckily the cats were relatively nice, but if they were feral or disease ridden and had scratched / bitten the children then who would be responsible? We also experienced periodical power outages during our stay! The water toys which were readily available for rent were scarce, the staff were generally helpful, but they all appears to be not properly trained for their duties. Helpful but not knowledgeable.

We booked a 3-bedroom villa, and it was spacious and worked well for our group. The villa itself was comfortable, but the overall property was not very well maintained. Some areas looked like they needed better upkeep and attention. The breakfast buffet was also extremely crowded, and there weren’t enough staff members to clear tables or keep up with cleaning after guests. As a result, the dining area felt chaotic during peak hours. Overall, the villa met our needs, but the resort could improve its maintenance and staffing to provide a better guest experience.

Beautiful place

Our villa was okay. Space was not utilized well considering its near 1800 sq ft. Beach across the street is just trash water with no sandy beach access. As soon as we arrived they took a while to locate my booking for some odd reason. Charged us an additional 810k VND for the max 6 people occupancy actually being 4 adults and 2 children under 12. What a non-sense these people go through to collect more money out of people. I don’t mind the high cost, but these tricks helped me to never come back to this area as a whole. Pools were pretty nice and the buffet was ok, that’s about it.

Good place to stay, the private pool was nice but not very clean. The public pools are nice and look great! The food was bland with not much flavor. Spa massage was good but felt rushed.

The swimming pool was filthy, with heavy sediment and a lot of algae buildup. The pool water was dirty, and the decayed mats stuck all over my child's body. As a result, my child suffered severe dermatitis and skin irritation right after swimming, requiring an immediate hospital visit upon our return to Ho Chi Minh City. The resort failed to disclose that the beach is unusable; there is only a seawall and no actual beach to swim in. The breakfast restaurant was overcrowded with a severe shortage of tables. The lunch restaurant was incredibly hot because the air conditioning wasn't turned on, leaving guests dripping with sweat, and the food was bland and terrible. Furthermore, there was a shortage of buggy cars, making us wait a very long time to move around the resort. Most importantly, the children's pool was extremely dirty and unhygienic.

The staff was great and the hotel amenities were great

Good

Lovely resort.Clean comfy room.Nice breakfast

Clearly everywhere kind and helpful staff nice and friendly and quiet