Sotetsu Fresa Inn Sendai

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Great location and clean rooms, but skip the breakfast option, it's not worth it.

Appreciated very much for the 24hr services for front desk. I called at 2am and got answered immediately. My problem was resolved in no time. Thank you very much! Sotetsu is a trusted brand for me.

The room was very clean and there was a good choice in amenities. The breakfast was good and the location, near the train station and city center, was ideal.

Everything was great here, staff, transportation, 100's of restaurants around. A staff member was extra helpful securing me an extra day stay because of Shinkansen cancellation. Thank you!

Room is old

It was a little challenging to find the property itself, and it’s a little bit of a walk, especially if you’re pulling a suitcase behind you, from Sendai station, but overall it was a decent stay. The staff were very friendly and made the check in process very easy. The amenities stand was very generous, I was surprised to see face masks in the mix, and some pour over coffees. The only thing is that our double bed room was a little tight, the tables with the chairs were placed in an area too small to accommodate that type of furniture. Regardless the property is clean and the detail the attention was certainly noticed and appreciated.

Clean

Room very clean, staff very helpful

The room was clean, spacious and neat. We were a family of 4 travelling. So we had a connecting room, which was convenient especially with 2 bathrooms. The staff was nice. However, we turned up to breakfast at 9:20am, being informed we had to buy tickets from reception. By the time we got the tickets and went back up at 9:31am, the breakfast place was closed. Then, we had to go back down to get a refund. I feel both the restaurant staff and reception staff should warn us that it was too late for breakfast and there was NO POINT of buying breakfast tickets for 4 people at 9:20am when the place was closing in 5 mins! otherwise, the location was great.

Modern feel, cleanliness, close to major shopping and friendly staff.