The Rubens at the Palace

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Staff was incredible, great service. Robert was amazing. Room was small but the location and service was outstanding.

Fantastic hotel, most helpful staff I've had at a hotel stay. Even got a beautiful chocolate cake for my wife's birthday. Couldn't recommend more.

It’s the second time I have stopped here and I love it. The friendliness and service of the staff is exceptional and the hotel has a lovely old fashioned but well maintained feel about it. A little time warp. The rooms are great and the air conditioning was a real treat.

Great location, excellent, very helpful staff. Shower needs to be fixed. The glass partition only covers half the tub, so water keeps spilling on the floor

My husband and I have stayed at many hotels in many places all over the world and I truly believe The Rubens at the Palace has the best staff of any we have ever experienced. When you stay with them you are truly treated like royalty. They genuinely appreciate you choosing to stay with them and do everything they can to ensure you know that. The hotel itself was beautiful and you can't beat the location, looking directly over Buckingham Palace and within walking distance of so many great restaurants and shops and the local subway station is within eyeshot of the hotel. We toured most of the city and would choose to stay in this area over any other. The rooms were incredibly clean and super charming. The double bed felt a bit tight for my husband and myself but other than that there are literally no complaints. We will 100% stay here again next time we are in London.

Staffwas lovelyneedssome work facilities are aging. B it t people are lovely!

Superb hotel with the most attentive staff. Been a pleasure to stay here on more than one occasion. Great location also.

Helpful staff, always offering to assist you with any requirements. Very central so easy to get around either by walking, public transport.

Hotel is beautiful. Staff are friendly and helpful. Rooms are excellent. Food in the bar is exceptional, best pizza and best fries ever. The only negatives are: 1) lobby is small with little sitting area. As such, it is often crowded and luggage is an obstacle until stored away. My suspicion is that the area used for tea was once a lobby area, but now is a money generating area. 2) the bathroom tub / shower arrangement is a nightmare. The overhead shower floods the entire bathroom, if used. The handheld shower is the only one usable to avoid flooding the entire bathroom, because of the partial glass sheet on the bath to presumably prevent such flooding does not do an adequate job for us North Americans who are unaccustomed to this configuration. Next time we will book a room with a separate shower

Cannot fault anything. Wonderful from start to finish and was even fortunate enough to get a room upgrade at check in - thank you.