Citadines Waterfront Kota Kinabalu

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Great Location, Clean room, As per photos

Clean and spacious room with very friendly staff.

Room was clean with a nice view of bay, great swimming pool overlooking bay. Great location right next to waterfront, market, shopping mall. Staff where all friendly during interaction. Can recommend staying here. Only small negative is the air conditioner was not great. But otherwise great stay, thanks.

Room is clean and nee

Spacious room. Comfort bed. But smells in the sewage pipe drainage area around the shower or the toilet area on our day 4 and 5. Washroom was clean but not sure why the sewage smell. Also the cabinets in the kitchen had an unpleasant smell. All the cabinets looked clean but not sure why the smell when opening the cabinets. May need fresh hot clean towels to wipe the inside cabinets. Convenient area; only 10 mins walk to Suria mall, surrounded by lots of markets and restaurants. Disappointed no one wait for us at the airport when landed and we had to ask a stranger to help us call the hotel that was booked in advance. They didn’t compensate us for the inconvenience (waited for 90 mins) but they did apologize. Will we come back again, yes we will. Giving this place another chance next time. The cleaning team was excellent and friendly as well as the front staff.

Pool was nice , clean room but a bit small .

We arrived at the property all was going well till we had a fire and had to vacate the property at 1 am and couldnt get back to our romm till 5 am to get our gear after seeing the manager in the lobby and speaking to the hotel twice we keep getting fobbed off after they promised the refund. The facility is nice but the management need to honour their promuses and at least email us

A fire broke out overnight in the hotel. It was chaos. Difficult to find emergency exit, no communication to guests

Great location, clean and comfortable rooms with a lovely pool.

Central location, near shops and restaurants and on the waterfront, with friendly and helpful staff. Optional breakfast buffet and they made us a packed breakfast for our trip out. Pool overlooks the sea and there is a large lounge to relax in plus a small gym. Room was clean and adequate with a great kitchenette within the room, cooker, microwave, saucepans, kettle and a full fridge freezer. We would stay here again.