Jökulsárlón gleccserlagúna egynapos túra

I think the tour forget to pick us up, we waited from 6.55am till 7.30am and the bus didn't come to pick us up. I called them at 7.30am and they send a bus to pick us up, we almost missed the tour. Overall, the tour was fantastic, beautiful scenery and ample time to tour at the glacier lagoon. The only bad thing is that meal time was abit rush but understandable.

雖然車程有點遠 冰也比想像中融化的多 但是還是很值得去的景點 回程隨車導遊還停車讓我們看極光 好幸福！

活動時間很長，但解說不是太多，主要是遊客們自由活動

導遊講解各種景點資訊充足，停留拍照遊覽時間亦充裕。

great trip and nice arrangement

We’re very disappointed of this tour arrangement. Firstly, we arrived at the pick up point at 7:05am and waiting for the bus. I guess the bus did come but the voucher was totally uncleared about the time and which was the local tour operator. We obviously didn’t board the bus due to the unclear information shown on the voucher. Second, we were waiting for 80 min at the bus stop freezing cold and finally found the phone number at the end of the voucher and did 2 long distance calls to Reykjavík local tour operator. We were then being arranged to another tour (The south shore day tour). However, the local tour operator refused to refund the difference due to the original Jokulsarlon glacial lagoon day trip is much more expensive than the south shore tour. The local tour operator (Reykjavík excursion) should refund us the difference due to the blurred instructions.

原本以為這個行程包含冰河遊湖，但導遊說冬天沒開放！冰河很壯觀，是值得一去的行程。建議Klook 可以把冬季與夏季的行程分開，比較不會造成誤會！

當地服務商一直搵唔到我既訂單紀錄！花左好多時間同方法去搵我張vouchers，都話搵唔到！大巴团，時間趕急，安排有點亂！導遊沒有指示diamond beach位置，令我只船遊了冰河湖。另外，所到既黑沙灘亦並非玄武岩個邊。

不滿意，我已付款並有憑証在手，不明白為什麼當地服務商完全找不到我的預訂，令我折騰了半個多小時才勉強讓我參團，那時候整部巴士上的人在等著我，令人多尷尬！到底是不是klook沒有跟當地服務商溝通好？klook還沒跟我正式回覆。 另外，行程上有些地點的確有到過，但導遊沒有清晰講解，例如到了冰河湖後，附近就是Diamond Beach，都沒有指引給團友，可能她認為我們應該知道景點所在地吧！最後我也沒到過Diamond Beach，令我有點失望！ 此外，到過的黑沙灘也不是有玄武岩那邊，只是在vik晚餐時順道到一到而已。大巴團人很多，到每個景點逗留的時間都很少。 還有，大巴上有十多名德國遊客，導遊十分*照顧*他們，常以德文講解，令其他以英語為主的旅行受到忽略！

導遊一人開車、講解，導覽內容豐富多元，冰川風貌值得一看，非常推薦！Boating行程若沒有預訂到請在一早就先跟司機說，他會協助購買，可以在融化的冰河湖裡遊覽，一試前年寒冰的滋味！