Lombok Garden Hotel

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

I loved staying here. I stayed 6 nights. The gardens and two pools are beautiful. There are fountains. The WiFi is great. The staff are nice. They have laundry service. It’s a tropical place in the city. I recommend it and hope to return.

The staff were friendly and helpful despite having limited English. The WiFi was intermittent. I sat at the pool to get a strong signal as I wasn't able to get one in my room. TV reception was fuzzy. The room itself was basic and tired. The bed sheets and towels had stains. The shower water was luke warm. There was plenty of breakfast options but they didn't cater to all tastes. The hotel was mostly used by locals.

Very bad television 📺 reception

Basically not a good area for finding any restaurants, old mall close by more modern need taxi for 2 miles each way. Pavements a challenge at 12 inches high, dotted with trees and missing manhole covers/slabs so you can disappear in the abyss of drains. KFC air con resto saved us and you can order as take out with free delivery. Grounds, rooms and pool were nice everything worked well. The gardens were large and beautiful. Only desperate thing was breakfast. Mostly hot lockers of Indonesian rice/curry/rice porridge. Fruit slices but on two mornings the papaya tasted like mouldy water . A nice little older waiter came to ask if we would like omelette. One two slice toaster with half a sliced loaf, communal butter jar where guests dipped knives to smother bread before toasting - all very messy along with the tables same coffee stains for two days. Nothing got replenished even when more guests used dining room, staff seemed to like to sit behind a big desk and look busy.

Nice hotel

Aircond not function well. Bathroom dirty. Get cheat by hotel taxi to gili trawangan

We spent 3 weeks at Lombok Garden while on business in Mataram. The hotel was in an ideal location for our needs and we particularly liked the expansive gardens, which are well maintained. We were originally in an older style bungalow overlooking the garden. That room was spacious but in need of maintenance. Because of ongoing internet access problems, we were upgraded to a room in the new part of the hotel, overlooking the pool. The downside was that the room, while modern, was much smaller, perhaps not suited for a longer stay like ours. Overall we were happy with our stay but there are some problems with service that need fixing (see below). The room was not thoroughly cleaned each day. The towels were thin and frayed, and toiletries, even toilet paper, were not regularly replenished. The pool towels were constantly 'habis' (run out). The young housekeeping staff, while friendly and kind, were in the habit of conducting loud shouted conversations across the two wings of the hotel, reverberating throughout the entire area. Dirty dishes from room service were regularly left lying outside rooms, often in the rain, for up to 24 hours. When we enquired about the possibility of another umbrella, we were told that only one could be supplied per room - even though the room sleeps two people.

With this price, this hotel was good enough. All that matters are the food on breakfast, not tasty at all, maybe because there are a lot of people stayed in this hotel so they couldn't taste the food properly before it served.

We were happy with what we got for the price but do note that the staff's command of English is limited, WiFi intermittent and the hot water was not working in some rooms. The majority of guests were Indonesian or SE Asian so presumably hotel gears more towards this demographic than Western tourists.

We had 2 stays here and were not impressed. Staff need to be more diligent and pleasant to their customers- that's all I can say. Rooms are very tired and mosquitoes galore . The grounds and 2 swimming pools are impressive but its the rooms that make it but these didn't do much for us - sorry. You get what you pay I guess.