Embassy Suites by Hilton Walnut Creek

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Hotel is beautiful, well maintained. Close to restaurants and stores.

Everyone was soo nice and helpful. They all treated my family, friends, and myself like family and I had the best time there. I hope we return again soon. I recommend everyone to book either way them. The only bad thing was the parking because is small and by 8pm all spaces were taken. There is a parking right next to it but is $25 for the night. Other than that everything else was great.

Legit property.

Nice hotel and great location. Parking can be difficult at times.

We had an excellent stay from start to finish. The check-in process was smooth, fast, and welcoming, making us feel valued right away. The rooms were amazing—very spacious, spotless, and beautifully maintained. The beds were comfortable, the amenities were well-stocked, and everything felt fresh and clean. Breakfast was one of the best hotel breakfasts we’ve had, with a great variety of fresh and delicious options to choose from each morning. We also appreciated the complimentary drinks and snacks, which were a thoughtful touch and added extra value to our stay. The staff throughout the hotel were friendly, attentive, and always willing to help. The property was well-kept, quiet, and provided a relaxing atmosphere. Overall, this hotel exceeded our expectations, and we would gladly stay here again. Highly recommended!

Can have some functioning clocks.

Breakfast must to try Good stuffs good service good quality food good element good due (Free breakfast buffet ) highly recommended it also should tips them

We stayed there for 2days very nice front desk ladies very nice and friendly breakfast was very nice and good service but my hair dryer in the room was not working told them but they did not replace other than that it was very nice. Family hotel you can never go wrong on them if you have family with you very nice area

We will definitely book again. This property was great.

I have stayed at this property many times over the years, and this most recent visit was the most disappointing. A lot has changed, and not for the better.Parking IssuesThe hotel no longer offers valet, yet they still charge 34 dollars per night for self parking. Several nights, the entire garage was full, leaving me no choice but to park inthe public garage next door and pay by the hour. I am still waiting on an itemized receipt to confirm I was refunded for the nights I had to park off site. Charging full price for parking when guests cannot actually park on site is unacceptable.Manager’s ReceptionThe evening reception is nothing like it used to be. It is now limited to two drinks per adult, including non alcoholic options. Kids are not given drink cards at all. They can only have the single juice optionput out each night. No sodas, no tea, nothing else included. This used to be a highlight of staying at Embassy Suites, and it is disappointing to see how much it has been scaled back.Food and BeverageThey did have a nice veggie tray with dip, and breakfast was consistent with past stays. The made to order omelettes were great, as always However, one morning the cook loudly berated an employee for accidentally spilling spinach. It happened in front of a line of guests, including my children, who were concerned about how he was being treated. Accidents happen, and no employee deserves to be yelled at publicly.OverallThere are still some positives such as the breakfast quality