Grand Royal Legacy

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

The shower is not working. Informed the front desk, but she doesn't know what to do.

No water came out of the shower!

Worse experienced we had. Our booking got cancelled as “No show”. The front guy says because we arrived late and I did not pay online so my reservation was given to somebody else. We end up no place to stay. I guest it was meant not to stay to this terrible place. It looks decent in the photos but so deceiving. The building was scary and the area not safe.

The staff are nice and helpful.

Staff Effort Noted, But Significant Operational and Safety Issues Persist "I want to begin by acknowledging the on-site staff. It was clear they were working hard and trying to be helpful under difficult circumstances. Their effort to provide a room change and maintain a polite demeanor was appreciated. However, from a professional hospitality standpoint, there are critical issues that must be addressed: Sanitation & Maintenance: The physical state of the units did not meet basic hygiene standards. I observed significant grime buildup in the bathroom fixtures and a cracked window, which presents both a safety and security risk. Operational Transparency: I was concerned to find that staff felt felt pressured to provide inaccurate information to booking platforms like Expedia due to internal anxieties. A professional environment should prioritize guest safety and honest communication over 'covering up' incidents like the nearby fire or on-site altercations. Safety: The combination of property damage and security incidents in the immediate vicinity made for an unsettling stay.While the staff has the right attitude, the property requires urgent maintenance and a commitment to transparent management to ensure guest safety and satisfaction."

For this price is ok.

Room was good. Casino down the road.

The air condition was excellent and room was very clean.

The Grand Royal Legacy Hotel was very clean, and everything worked perfectly. It was very close to the supermarket and located in a quiet area. It was a very nice place, and I would definitely visit again.

I gave a low star rating on the condition and amenities! The staff are very friendly and welcoming! I rented a king room and ended up with two queens! Beds were comfortable and clean! There wasn’t a coffee pot in the room but the front desk dropped one off at my request . They aim to please for sure! There isn’t currently a restaurant on property but Tim’s and McDonalds are mins walking. Also a drive through liquor store on site, along with minutes from the McPhilips St Casino The new owners are trying to rejuvenate a once totally run down place, and still have a long way to go on Reno’s! The price was right as I am cheap!😊 119.00 all in! Staff were great!