Hyatt Place Dallas/Park Central

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

We recently stayed at the Hyatt and overall had a decent experience, but there were a few issues that impacted our stay. When we arrived, the elevator was out of service, which made check-in and moving luggage more difficult. The exterior gate was also broken, so all guests had to park in the front of the building, creating a crowded and inconvenient parking situation. Additionally, the air conditioning in the front lobby was not working, making the common area quite uncomfortable, especially during the warmer part of the day. Despite these maintenance issues, the staff was friendly and did their best to assist guests. Hopefully these problems are temporary and will be addressed soon, as the hotel has the potential to provide a much better guest experience.

We had a very comfortable stay with toddlers in tow! The breakfast was actually tasty and has actually variety! Ice and water was available. Parking felt safe as it was in a gated area. The beds were very comfortable and we slept well. There was extra bedding. Thee lobby and dining area was very hot…not sure why. So that was uncomfortable, but the room felt fine. (Hopefully that gets resolved as the summer peaks) The tidy was tidy. BUT: Corners of the room had debris and hair that I know wasn’t ours so the place could’ve been cleaner. (Just a critic)

Nice.

The staff was amazing! Day and night crew were both super friendly and helpful. David woods definitely saved the trip for me! The only downside was the elevator, one was down so the other had a bit of a delay. Breakfast was well stocked and staff was quick on refills if needed.

Hotel has declined in quality, breakfast food is not how it was before. Cleanliness has also declined, AC was hot, pool always not open, pet fee too expensive for uncarpeted rooms, Staff has long, unclean nails at the front desk.

The experience was disappointing. The staff was often unhelpful and appeared to ignore guest requests. I frequently observed an employee using their phone instead of assisting guests or focusing on their responsibilities. The service quality needs significant improvement.

The property has multiple maintenance issues, including a malfunctioning elevator system. The buttons on the third floor do not work, guests are instructed to call the front desk for elevator service, and the front desk repeatedly fails to answer. Because I have a sprained foot, I have been forced to use the stairs multiple times. In addition, the pool has been closed and there are substantial maintenance issues throughout the property. These conditions were not disclosed ON EXPEDIA when I booked, and key advertised amenities are unavailable.

The beds were referred to as "Flintstone" type beds by my 18 year old and I agree. The a/c was out in the front desk area and when we checked in it smelled like weed. I'm not criticizing, just its harder when you are traveling with someone with reactive airway disease. The elevator was a bit scary with the sounds and kinda jolts when it stops. The pool was not open which I would have liked to be notified before check in and I would have moved the reservation elsewhere as it was a hot summer day and my 18 and 21 year olds wanted to swim. The night staff was kind when my husband spoke to her but the day staff on both days to check in and out could have been nicer. Facial expressions showed frustration but maybe they were uncomfortable as it was hot in there. None of us were crazy about the breakfast. The eggs were referred to by my 21 year old as they tasted like from egg drop soup minus the soup part. They definitely had weird flavor to them and I'm not sure were thoroughly cooked. I think the sausage could have been cooked more. The room was pretty clean overall. We went to the area for a concert and meeting family the next morning or I would have left the hotel and went back home after the concert. I also was not crazy about a $75 hold fee for incidental. I get hotels charge a fee but $75 on top of the room rate was excessive in my opinion. I expected a better experience with Hyatt on the building. I wouldn't and won't stay here again.

David and Crystal were GREAT!!!!! Would stay there again. David and Crystal went above and beyond our expectations

Upon arrival a nice girl helped checked me in but there was an older man who was helping another customer who was extremely rude to the customer as well as the girl that it turned me off and made me question where was I staying. It was disappointing to witness. It did not help that the AC in the lobby was broken? It was extremely hot. Thank god the hallways and hotel rooms were freezing! I felt like the rest of the employees were all on their phones and annoyed to be working but the place was clean, the hotel was clean (besides the dirty looking pool) and the breakfast was really good for a quick stay I recommend.