Hotel Up Museum - Wellness & Spa

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Everything went smoothly and the place was very clean. Breakfast had many choices from scrambled eggs to pancakes with other breaded goods.

Staff was service oriented. Friendly and helpful Rooms are comfortable and clean. Great location

Excellent choice for a stay.

We booked the hotel for the spa months before trip. We have been travelling for weeks in Italy and wanted to take two days to relax and sit in the spa. We also book a hotel based on there being a restaurant lounge and bar. All of which the hotel said it had. When we booked into our room, we asked how we got to the spa and they said it was not open. It had been closed. We had gotten no notification about this. We asked for the restaurant lounge and bar was told there is not one. Only a breakfast room. They didn’t seem to even care that the description and the information given to us was not correct. In the morning there was ants in the bathroom on the floor. We are on the third floor, so I’m not sure where they would’ve come from. Overall the whole 2 days was a complete disappointment. And I think that the hotel should do a better job with their description and was letting customers know if their amenities are not working. So for that of giving this Hotel a very bad review.

Excellent hotel in Foggia about ten minutes walk from the train station. Staff are friendly and polite. Free breakfast great as well. The only down point is that you can get some noise from other rooms but that is down to other guests and not the hotel itself.

Breakfast amazing. Staff attentive. Did not use spa.

friendly

Great location. Nice room. Friendly staff.

Everything was extraordinary

The person who checked us in was by far the rudest and most unprofessional individual I encountered during my entire month-long trip in Italy. Yes, I am Canadian and my Italian is limited, but to flat-out refuse to speak English and insist on making the process more difficult for us was unnecessary and unwelcoming. First impressions matter, and this set a very negative tone for our stay. This individual work ethics should be reviewed immediately.