TownePlace Suites by Marriott® Orlando Near Universal

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Tuvimos una estancia maravillosa. La habitación estaba muy limpia, cómoda y bien cuidada. El personal fue amable, profesional y siempre dispuesto a ayudar. El hotel era tranquilo y está muy bien ubicado para visitar Universal Orlando. También disfrutamos de la piscina al aire libre. Sin duda volveríamos a hospedarnos aquí y lo recomendamos a otros

The staff was always very nice and helpful when it came to providing clean towels or answering questions. The pool was nice. The hotel was very clean. The room itself was nice. We did want a room for three and the couch in the room did not fold out nor was it large enoigh for a teenager to sleep comfortably. We were disappointed in the breakfast in the morning.

Nice place to stay. Only issue I had that the sofa bed was trash!

Staff member was rude upon checking us in she was not friendly. Bathroom tub was peeling from the inside. Key card was not working, had to go to the front desk 2 times and still didn’t work. Maintenance had to help us back in. Room 526 go look for your self. Since I didn’t take a picture.

Every thing was perfect

I don’t typically leave reviews, but I wanted to share a few observations about my stay. While most of the staff was friendly and welcoming, my experience at check-in was disappointing. The young red-haired woman at the front desk, who was wearing a cast on her foot, was incredibly rude. She made no eye contact, didn’t explain any of the hotel amenities, breakfast hours, or complimentary Wi-Fi, and only answered questions when I specifically asked. She was also on a personal phone call with earbuds in and, as we approached the desk, told the person on the phone to “hold on.” It gave the impression that she was more focused on getting back to her personal call than assisting guests. Fortunately, every other staff member I interacted with during my stay was pleasant and helpful. The other area that fell short was breakfast. On the first morning, the eggs were watery and the ham was very dry. The second morning was similar, and to make matters worse, there were no regular dinner plates available, so guests had to use small cereal bowls for their food. For a Marriott property, I found the breakfast to be quite disappointing. On a positive note, the bar offered a good selection of drinks, and the hotel’s location was very convenient, which made getting around easy

Excellent place for persons wanting to do shopping, visit the parks etc. Townplace is an the closest to all these amenities. Only thing I would ask, the bf needs an upgrade for sure. But overall, will definitely recommend this hotel to everyone.

Lo recomiendo el 100% muy bueno

Amazing

About the only thing we didn't like were the pillows. Some firmer ones would be nice.