Hotel Luzernerhof

Star ratings are based on Klook's overview of the property's information (such as services and facilities included, etc.), and are for reference only

Lovely hotel but if it’s hot it’s unbearable at night. No air con. Some of the charging sockets in the room didn’t work. Friendly staff. Breakfast was ok.

terrific location, good sized room and very helpful staff

We spent 4 nights at this hotel, having chosen it because of its proximity to the lake and the old town. While it's good in that respect, it unfortunately made for a very noisy stay, with traffic noise abating only slightly during the small hours. The glazing provides very poor sound insulation. The weather was very warm and it was stifling in the room, there being no air conditioning and the provided fan being noisy and innefective. So we never had a decent sleep. The room itself was clean and comfortable and we even had a narrow view, between streets, of the lake and mountains. There was no fridge, which we would have expected. There was no noise from adjacent rooms or in the corridor. The staff at Reception were very pleasant and helpful, those in the breakfast room less so; our request was either forgotten or ignored. Breakfast was adequate but rather boring and exactly the same each morning; not strictly true as there was no juice or fruit on our last day! Overall we were disappointed with our stay and found it very poor value for what was offered. We wouldn't recommend it.

Very close to everything Staff so kind

The location of the hotel is unbeatable- right in the center of old town with ready access to all modes of transportation Staff were very helpful especially Hussein who was very knowledgeable and helped us with trip planning They could do better with coffee and tra in the room though.

The property is excellent in location and cleanliness. Staff is helpful. The thing is needed is the air conditioner. Breakfast I don’t know we didn’t have it because we left for early flight.

Evanina Barnhardt was amazing at reception. So knowledgeable and helpful. Nice location near many restaurants and sights.

Location and room were fine. Air conditioning was lacking in unseasonably warm weather was lacking

Great location

300 francs for a small room with no real air conditioning is downright obscene, especially during a small heatwave. Well, they put an ac tower in the room which spread lukewarm air but didn’t offer much relief. We were visited by a cockroach, too. A lot of construction is going on around the reception which might be why. The location close to the lake and the pedestrian street is definitely good, but don’t stay here during the summer months. And you shouldn’t pay more than 200 CHF for this hotel. We even had problems with the electricity here and there.